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this looks like a Windows 365 Cloud PC (business), based on the 'please wait' I wonder is it getting updated by any chance, it looks like it needs a restart, if you browse to https://www.windows365.com do you see an option to restart your Cloud PC there ? if that doesn't help when you see 'please wait' then you'll need to troubleshoot on the Cloud PC itself to see what is causing it to be in this state,1 point