Jump to content


Search the Community

Showing results for tags 'Incident'.

  • Search By Tags

    Type tags separated by commas.

  • Search By Author

Content Type


Forums

  • Cloud
    • Azure
    • Microsoft Intune
    • Office 365
    • Windows 365
  • General Stuff
    • General Chat
    • Events
    • Site News
    • Official Forum Supporters
    • Windows News
    • Suggestion box
    • Jobs
  • MDT, SMS, SCCM, Current Branch &Technical Preview
    • How do I ?
    • Microsoft Deployment Toolkit (MDT)
    • SMS 2003
    • Configuration Manager 2007
    • Configuration Manager 2012
    • System Center Configuration Manager (Current Branch)
    • Packaging
    • scripting
    • Endpoint Protection
  • Windows Client
    • how do I ?
    • Windows 10
    • Windows 8
    • Windows 7
    • Windows Vista
    • Windows XP
    • windows screenshots
  • Windows Server
    • Windows Server General
    • Active Directory
    • Microsoft SQL Server
    • System Center Operations Manager
    • KMS
    • Windows Deployment Services
    • NAP
    • Failover Clustering
    • PKI
    • Hyper V
    • Exchange
    • IIS/apache/web server
    • System Center Data Protection Manager
    • System Center Service Manager
    • System Center App Controller
    • System Center Virtual Machine Manager
    • System Center Orchestrator
    • Lync
    • Application Virtualization
    • Sharepoint
    • WSUS

Find results in...

Find results that contain...


Date Created

  • Start

    End

Last Updated

  • Start

    End

Filter by number of...

Joined

  • Start

    End

Group

Website URL

Location

Interests

Found 1 result

  1. amarc611
    So, noticed the target Resolution time on ticket IR193 is 06/04/2013 5:00:08 but the ticket was created at 06/04/2013 4:53:24. The metric resolution time is configured for 2 hours on priority 1 incidents. So shouldn’t the target resolution time be two hours from the time of creation? And if you take into account the service desk hours which are 8AM to 5PM the target resolution should be within that time frame correct? Here is the metric below. Why doesn't the estimated target resolution show within the service desk hours?
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.