Search the Community

My users are getting two notifications whenever an Service Request is assigned to them. One is from the Cireson Notify management pack, which is the one I prefer to use. The other, I'm having trouble figuring out where it's coming from. I know what template it is using, but I can't find any configuration that specifies to use it. I've reviewed all configurations in Administration>Workflows>Configuration as well as subscriptions and can't find anything that calls the template. Is there something out of the box, that's configured by default? And if so, is there a way to turn it off?

Hello everybody! I work for a K-12 school district and we just deployed System Center about a year and a half ago. I have a background in Novell, however, we converted to Microsoft at the same time we stood up System Center. All this done in approximately six months with no project planning to speak of! So, I (for one) am still playing catch up. My role is now Service Manager Administrator, mostly. Someone else installed it, and now I'm running it. At least, I like to think I am! Anyhow, so far so good. At this point we have only rolled out Service Requests. Next month we will pilot Incident Response at one school. We had some training on SCCM, but two (out of three, number three being me) of my co-workers ended up as the primary engineers in that area. I ended up with SCSM and no training other than about 20 hours sitting in the room with the Microsoft engineer who was setting us up, feeding me information he deemed important and me asking dumb questions of ignorance! So, flying by the seat of our pants, we have not accumulated significant road rash! At his point, I am getting mugged by people who want reports! Data! Metrics! I don't find MS's reporting tools very intuitive in SCSM and I have not much of an idea about what I'm doing. I have created a couple of dashboards, that's given me a little experience and exposure to the tool, but doesn't quite cut the mustard. Any help is appreciated! I'm also interested to find out how other school systems are implementing SCSM. Thanks, Charlie

hello , i have install SCSM 2012 R2 , I installed SCCM 2012 , I seek documentation for beginner, but I have not found something boring. any suggestions? thank you in advance

Signature Consultancy is pleased to announce the release of SMTRAK 1.0. This enterprise dashboard for Microsoft System Center Service Manager 2012 provides the visibility you need into your service desk operations. SMTRAK is designed to work on a computer as well as tablet or mobile device. Features · Simple installation and configuration · Historic and real-time visibility all in one place · 50+ KPIs · Multiple filtering options available for dashboard components · Granular user based access control · Active Directory integrated Free Trial

Hello All, I wanted to share this article/post that I wrote recently about an error I encountered while installing Service Manager to a named instance of SQL Server. URL: http://adinermie.wordpress.com/2014/03/26/service-manager-2012-r2-installation-fails-to-identify-sql-server-instance-and-throws-access-denied-error/ Don't forget to check out my blog regularly, as I post article there first before re-posting here.

Hello guys , at 1st i would like to thank you all for these amazing topics 2nd I would like you to help me in my problem , I am a newbie to the SCSM I have got a task that to make a notification by email when a client creates an incident in the SMportal. can anyone help me with that ??? I noticed a topic http://www.windows-noob.com/forums/index.php?/topic/8943-scsm-2012-sp1-in-a-lab-configuration-part-g-set-up-and-configure-notifications/ it is like :when the user press submit i get email notification It was really helpful but I didnt really get how to make the notification of an incedent can you help me with that??? and sorry about the wrong topic name