Hi community,
I just want to inform about a solution that lets you convert incidents to service requests and vice-versa. It works for new and existing work items.Converted work items could be kept and marked or just deleted. You can specify what fields should be copied as well. Those and many others features are described on the software page. Try it and let us know about your opinion!
Simple as a one click, pals!
Cheers,
Marat Kuanyshev