Error (2916) VMM is unable to complet the request.

[emmathews83]

Hello,

 

We just upgraded our SCVMM to 2012 and for the Refresh Performance Data we keep getting the below errors on our servers. As of now they are Windows Server 2008 R2 Hyper-Visors.

 

Trying to see if anyone else had this issue and how they fixed it.

 

 

Error (2916)
VMM is unable to complete the request. The connection to the agent stlcorphvisor5.corp.dir.spartech.com was lost.

WinRM: URL: [http://stlcorphvisor5.corp.dir.spartech.com:5985], Verb: [ENUMERATE], Resource: [http://schemas.microsoft.com/wbem/wsman/1/wmi/root/virtualization/Msvm_VirtualSystemManagementService], Filter: []

Unknown error (0x80338012)

Recommended Action
Ensure that the Windows Remote Management (WinRM) service and the VMM agent are installed and running and that a firewall is not blocking HTTP/HTTPS traffic. Ensure that VMM server is able to communicate with stlcorphvisor5.corp.dir.spartech.com over WinRM by successfully running the following command:

winrm id –r:stlcorphvisor5.corp.dir.spartech.com

This problem can also be caused by a Windows Management Instrumentation (WMI) service crash. If the server is running Windows Server 2008 R2, ensure that KB 982293 (http://support.microsoft.com/kb/982293) is installed on it.

If the error persists, restart stlcorphvisor5.corp.dir.spartech.com and then try the operation again. /nRefer to http://support.microsoft.com/kb/2742275 for more details.

 

 

As always thanks for the help

 

Erik

[AdinE]

Hi Erik,

 

Take a look at these 2 TechNet articles, hopefully it will get you on the right track to resolving your issue (let us know either way).

 

http://social.technet.microsoft.com/Forums/systemcenter/en-US/6ff0a2ba-8b3c-4736-b7fa-3811a56a6115/error-2916-vmm-is-unable-to-complete-the-request-the-connection-to-the-agent-serverdomainse-was?forum=virtualmachinemanager

 

http://social.technet.microsoft.com/Forums/systemcenter/en-US/5ad6295c-e37b-4bc6-b890-23641706d0f4/error-2916-vmm-is-unable-to-complete-the-request-0x8033810f-when-adding-vm-to-scvmm?forum=virtualmachingmgrsetup