SCCM 2012 R2 - Management point failure

[khawkins]

Hi,

 

2 days ago I received reports that clients were unable to registry with the CM management point. After reading up on it, it was recommended to reinstall the MP to see if this is a simple fix to the problem. So I uninstalled the MP and reinstalled it. I watched the MPSetup.log and it failed

 

<10/29/14 09:31:58> ====================================================================

<10/29/14 09:31:58> SMSMP Setup Started....

<10/29/14 09:31:58> Parameters: C:\Program Files\Microsoft Configuration Manager\bin\x64\rolesetup.exe /install /siteserver:SELASCM11 SMSMP 0

<10/29/14 09:31:58> Installing Pre Reqs for SMSMP

<10/29/14 09:31:58> ======== Installing Pre Reqs for Role SMSMP ========

<10/29/14 09:31:58> Found 3 Pre Reqs for Role SMSMP

<10/29/14 09:31:58> Pre Req MSXML60 found.

<10/29/14 09:31:58> No versions of MSXML60 are installed. Would install new MSXML60.

<10/29/14 09:31:58> Enabling MSI logging. msxml6_x64.msi will log to C:\Program Files\Microsoft Configuration Manager\logs\msxml6_x64MSI.log

<10/29/14 09:31:58> Installing C:\Program Files\Microsoft Configuration Manager\bin\x64\00000409\msxml6_x64.msi

<10/29/14 09:31:59> msxml6_x64.msi exited with return code: 1603

<10/29/14 09:31:59> Backing up C:\Program Files\Microsoft Configuration Manager\logs\msxml6_x64MSI.log to C:\Program Files\Microsoft Configuration Manager\logs\msxml6_x64MSI.log.LastError

<10/29/14 09:31:59> Pre Req CcmSetup found.

<10/29/14 09:31:59> Installing pre-req using command line "C:\Program Files\Microsoft Configuration Manager\client\ccmsetup.exe" /UpgradeWithServer:mp

<10/29/14 09:32:01> Pre-req installer "C:\Program Files\Microsoft Configuration Manager\client\ccmsetup.exe" /UpgradeWithServer:mp finished with exit code 0

<10/29/14 09:32:01> Pre Req SqlNativeClient found.

<10/29/14 09:32:01> SqlNativeClient already installed (Product Code: {49D665A2-4C2A-476E-9AB8-FCC425F526FC}). Would not install again.

<10/29/14 09:32:01> Pre Req SqlNativeClient is already installed. Skipping it.

<10/29/14 09:32:01> ======== Completed Installation of Pre Reqs for Role SMSMP ========

<10/29/14 09:32:01> Installing the SMSMP

<10/29/14 09:32:01> Passed OS version check.

<10/29/14 09:32:01> IIS Service is installed.

<10/29/14 09:32:01> No versions of SMSMP are installed. Installing new SMSMP.

<10/29/14 09:32:01> Enabling MSI logging. mp.msi will log to C:\Program Files\Microsoft Configuration Manager\logs\mpMSI.log

<10/29/14 09:32:01> Installing C:\Program Files\Microsoft Configuration Manager\bin\x64\mp.msi CCMINSTALLDIR="C:\Program Files\SMS_CCM" CCMSERVERDATAROOT="C:\Program Files\Microsoft Configuration Manager" USESMSPORTS=TRUE SMSPORTS=80 USESMSSSLPORTS=TRUE SMSSSLPORTS=443 USESMSSSL=TRUE SMSSSLSTATE=0 CCMENABLELOGGING=TRUE CCMLOGLEVEL=1 CCMLOGMAXSIZE=1000000 CCMLOGMAXHISTORY=1

<10/29/14 09:32:02> mp.msi exited with return code: 1603

<10/29/14 09:32:02> Backing up C:\Program Files\Microsoft Configuration Manager\logs\mpMSI.log to C:\Program Files\Microsoft Configuration Manager\logs\mpMSI.log.LastError

<10/29/14 09:32:02> Fatal MSI Error - mp.msi could not be installed.

<10/29/14 09:32:02> ~RoleSetup().

 

So I uninstalled the MP again, restarted the server and reinstalled the MP. Now the MPSetup.log & mpMSI.log logs show NO record of me uninstalling or restarting it now. No matter how many times I try. The MP shows as installed in the Site System Roles, but is not present in the Site Status. I installed the role as a user with full admin rights.

 

Has anyone experienced this issue?

[Peter van der Woude]

Check the mpMSI.log file and the msxml6_x64MSI.log file for more information.

[khawkins]

Thanks Peter,

 

I checked the mpMSI.log and the error I am getting is:

---------------------------------

MSI (s) (AC:68) [09:31:59:230]: Note: 1: 1719
CustomAction SkipInstallCA returned actual error code 1601 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (AC:68) [09:31:59:230]: Product: MSXML 6.0 Parser -- Error 1719. The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error 1719. The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Action ended 09:31:59: SkipInstallCA. Return value 3.

 

and

 

MSI (s) (AC:EC) [09:32:02:392]: Product: ConfigMgr Management Point -- Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

-------------------------------

 

So I repaired the windows installer and all looks fine with it. However when I try and install the MP, there is no record of it in the logs, only when it failed yesterday at 9.30am. The MP is present in "Servers and Site System Roles", but the role doesn't show in the Site Status under monitoring.

 

I cant find any trace of the uninstall or reinstall of the MP anywhere, I am not sure what the underlying issue is or where to look.

 

Kevin

[khawkins]

Further more around the same time at 9.32 yesterday we have this error

 

Message ID 1081

 

Site Component Manager could not install the SMS_SERVER_BOOTSTRAP_SELASCM11 service on site system "\\****" with the service logging on as account "". The operating system reported error 1115: A system shutdown is in progress.

Possible cause: Site Component Manager does not have sufficient access rights to administer the site system.
Solution: Verify that the Site System Installation accounts are properly configured to allow the site to administer the site system. Configuration Manager cannot install component SMS_MP_CONTROL_MANAGER until the SMS_SERVER_BOOTSTRAP_SELASCM11 service can be installed. If this problem persists, refer to your ConfigMgr Documentation or the Microsoft Knowledge Base for further troubleshooting information.

[Peter van der Woude]

It looks like it can't (re)install the MP at this moment. Did you check the state of the server, if it maybe needs a restart?