ConfigMgr 2012R2 & Parallels Mac Management for SCCM

[surfincow]

Hello,

 

I am wondering if anyone here is currently using the Parallels plugin for ConfigMgr for managing Mac workstations? I know that there are some built in features within ConfigMgr to handle some basic Mac management, but the feature list and simplicity of this add-on looks quite promising. Just curious if anyone here has any experience/feedback with this product?

 

Thanks

[jater]

We have recently purchased the plugin and I have installed in my environment and it is everything it promises to be. The only thing I am having trouble with is network auto discovery of the mac's I have connected in my environment. I have no problem manually installing the client from Parallels, its a small learning curve (only had the product in play for 2 days).

[surfincow]

Hello,

 

I'm currently looking to pilot the software with Parallels and am wondering if there is any documentation anywhere that states this won't affect Microsoft Support w/SCCM (non-mac related things) in the future?

 

I know one way to get MS to wash their hands of your issues is if you mess with the DB. I don't believe this product does that since it creates its own DB to store its information.

 

So far the sales rep and technical sales rep have been unable to provide anything in writing or a link that states MS won't drop support if this product is used. While I would be very surprised that is the case, but I'd rather have some sort of proof before proceeding.

 

Any idea if such a thing exists?

 

Also, how have you found their support to be in general (if you've used it)? Are they quick to respond to problems and get things fixed/resolved fast or is it a headache to contact them?

 

 

Thanks