Aburns2 Posted February 27, 2015 Report post Posted February 27, 2015 Hello all. Currently my organization just started a phased project of upgrading about 1200 computers with Office 2010 to Office 2013. We're doing this a building at a time, which equates to about 50 - 100 computers per week, depending on the size of the building. It's mostly going well. The only real issue so far has been with two specific computers, both of which are reporting back "CI Version Info Timed out." One of our help desk technicians visited one of the computers and noticed in software center that the application deployment never showed and that it appears like the computer is not picking up a policy. Checking the "ccmcache" folder revealed the Office installation files was never downloaded from the distribution point. We did try reinstalling the sccm client, both through the "install client" in the context menu in the console and through the right click tools, neither one resolved the issue. Checking the log files doesn't reveal much. The thing that I can find out of place in the log files is an error message that says "GetInstanceFromLantern failed (0x80041002)" in the CIStore.log. Any ideas? Quote Share this post Link to post Share on other sites More sharing options...
