crmatthews Posted June 3, 2015 Report post Posted June 3, 2015 Yes, It seems its taking long time to process the information, in the console i have a heartbeat record at 09:03 02/06/2015. Yet in the Datadrl.log the only entry is at 15:29 02/06/2015. So it's clearly done a Heartbeat DDR yesterday, but it's still showing the wrong version number in the client properties. Quote Share this post Link to post Share on other sites More sharing options...
GarthMJ Posted June 3, 2015 Report post Posted June 3, 2015 If the DDR is process successfully within dataldr.log then the data can be seen within CM12 console (devices) properties ASAP. Notice that I said "device properties". If you are looking at the summary data it will take up to 24 hour before that is updated. Hence why I never look at it. Quote Share this post Link to post Share on other sites More sharing options...
crmatthews Posted June 15, 2015 Report post Posted June 15, 2015 Sorry for the late reply, I have been on holiday. Yes it does make it to the dataldr.log file. Quote Share this post Link to post Share on other sites More sharing options...
GarthMJ Posted June 15, 2015 Report post Posted June 15, 2015 Since you didn’t say, I can only assume that HW inventory and Heartbeat discovery are not listed within the device properties, right??? Quote Share this post Link to post Share on other sites More sharing options...
crmatthews Posted June 16, 2015 Report post Posted June 16, 2015 I'm not sure where i am looking, is this correct? Quote Share this post Link to post Share on other sites More sharing options...
GarthMJ Posted June 17, 2015 Report post Posted June 17, 2015 I'm not sure why you are looking at the different place within the computer properties windows. As it doesn't list the discovery and inventory data/times. Â However at the bottom of that screenshot, you can see the both Heartbeat and Hardware inventory have been updated on June 12 2015. Quote Share this post Link to post Share on other sites More sharing options...
crmatthews Posted June 19, 2015 Report post Posted June 19, 2015 I'm not sure why you are looking at the different place within the computer properties windows. As it doesn't list the discovery and inventory data/times. Â However at the bottom of that screenshot, you can see the both Heartbeat and Hardware inventory have been updated on June 12 2015. Â Yeah sorry i wasn't sure if that's what you meant by the Computer properties. Yeah it seems the hardware scan is working better since we have turned off software scanning. Â I'm still not having much luck with this incorrect version number, it seems the heartbeat is running when asked, yet its somehow not picking up the right version, despite the log files being correct? Quote Share this post Link to post Share on other sites More sharing options...
GarthMJ Posted June 19, 2015 Report post Posted June 19, 2015 Post of screenshot of you Client version on the client itself and within the CM12 console. Quote Share this post Link to post Share on other sites More sharing options...
crmatthews Posted June 22, 2015 Report post Posted June 22, 2015 Ok so the first screen shot is just as the pc has turned on, so about 10 mins after boot. As you can see both properties menu report the correct client version. The next screenshot is about 45 mins later. Quote Share this post Link to post Share on other sites More sharing options...
GarthMJ Posted June 22, 2015 Report post Posted June 22, 2015 It is time for you to call MS Support. There isn't much more that I can do to help. Quote Share this post Link to post Share on other sites More sharing options...
