Sysprep fails with error code 0x80004005

[Pianoexchanger]

HI,

 

Capture Image fails with error code 0x80004005.

I have created an image capture media with SCCM 2012 R2 SP1.

I want to capture a Windows 8.1 machine.

Capture works fine on another machine with another Windows 8.1 installation.

I have restored the installation, which fails, from a windows backup and than modified.

Capturing this installation before backup has also worked fine.

I think backup/restore is not the problem. I have done this always.

 

What I saw, LAN in sysprep state (before reboot) switches to "Limited"...

 

Smstslog is from %appdata%/local/temp.

 

Someone to help?

Thanks.

smstslog_WS1516.log

[anyweb]

from your log

 

<![LOG[sysprep'ing the machine failed, hr=80004005]LOG]!><time="14:07:47.142-120" date="08-10-2015" component="PrepareOS" context="" type="3" thread="2536" file="main.cpp:270">
<![LOG[De-Initialization successful]LOG]!><time="14:07:47.142-120" date="08-10-2015" component="PrepareOS" context="" type="0" thread="2536" file="prepareos.cpp:1147">
<![LOG[Exiting with error code 16389]LOG]!><time="14:07:47.142-120" date="08-10-2015" component="PrepareOS" context="" type="1" thread="2536" file="main.cpp:293">
<![LOG[Process completed with exit code 16389]LOG]!><time="14:07:47.142-120" date="08-10-2015" component="TSManager" context="" type="1" thread="2376" file="commandline.cpp:1124">

 

 

 

so you need to grab the sysprep logs in the panther dir and post them here

 

C:\Windows\System32\Sysprep\Panther

 

the following files will contain info pointing to the failure:-

• setupact.log
• setuperr.log

as regards

 

I have restored the installation, which fails, from a windows backup and than modified.

Capturing this installation before backup has also worked fine.

 

 

 

 

are you capturing on real hardware ? that's not a good idea, use Virtual Machines for creating images as I explain in the videos linked here.

[Pianoexchanger]

Here are the files in C:\Windows\System32\Sysprep\Panther.

And thank you for the pointer to your videos.

setupact.log

setuperr.log

[Pianoexchanger]

Hi,

 

sysprep runs now successful.

 

The Windows apps caused the problem.

I have found this link:

https://4sysops.com/archives/how-to-remove-windows-8-apps-before-you-run-sysprep/

Additional I have applied the command Get-AppxPackage | Remove-AppxPackage in Powershell (Admin).

It has worked for me.

 

Thanks for help.

[WinOutreach2]

It sounds like an app was installed for a user but wasn’t provisioned in the image (for example if you update an app via the Windows Store, a newer version becomes installed for that user than the provisioned version). See Sysprep fails after removing or updating Windows built-in Windows Store apps at Microsoft Support.

 

Brandon
Windows Outreach Team- IT Pro
Windows for IT Pros on TechNet