Software Metering data not being resumed / not showing in reports.

[fsoares]

I cant get data in the database unless i run the runmetersumm.

I have looked at the logs and i dont see anything wrong.

Should i be looking for something in special.. ?

Also .. is there a place where i can see the date and time the data is supposed to be summarized ?

 

Thank you.

[GarthMJ]

Does the original file names have to be exact the same ? I created the rule manualy.. without importing it.

Will it make a difference ?

All that matters is the file name, version and language.

[GarthMJ]

I am using the WMI Explorer and the rules have been applied to the machines.

 

When you launch one of the exes, are you seeing that the rule is being triggered in the mtrmgr.log? if not them the rule is like setup wrong.

[fsoares]

Just because there is a rule doesn't mean it is enable, Are the Rule enabled? Notice that TimeHorton.exe is not enabled.

Yes they are enabled on the server and the client is getting them to.

[fsoares]

I just trigered notepad rule that i enabled just as a test and this is what i get.

 

<![LOG[No active process found with ID 13716]LOG]!><time="09:57:03.071+240" date="10-19-2015" component="mtrmgr" context="" type="3" thread="6260" file="activeprocesses.cpp:119">

<![LOG[Termination event received for process 1980]LOG]!><time="09:57:33.023+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6372" file="swmtrmanager.cpp:292">

<![LOG[Termination event received for process 5424]LOG]!><time="09:57:33.024+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6372" file="swmtrmanager.cpp:292">

<![LOG[Creation event received for process 11676]LOG]!><time="09:59:26.532+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6372" file="swmtrmanager.cpp:254">

<![LOG[Process ID 11676 is for process C:\Windows\system32\notepad.exe]LOG]!><time="09:59:26.632+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6372" file="processdata.cpp:142">

<![LOG[Found match against RuleID TPH00083]LOG]!><time="09:59:26.632+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6260" file="swmtrrulecontainer.cpp:159">

<![LOG[Tracked usage for process 11676]LOG]!><time="09:59:26.634+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6260" file="activemeteredprocess.cpp:242">

<![LOG[Creation event received for process 2860]LOG]!><time="09:59:30.500+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6372" file="swmtrmanager.cpp:254">

<![LOG[Process ID 2860 is for process C:\Windows\system32\notepad.exe]LOG]!><time="09:59:30.600+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6372" file="processdata.cpp:142">

<![LOG[Found match against RuleID TPH00083]LOG]!><time="09:59:30.600+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6260" file="swmtrrulecontainer.cpp:159">

<![LOG[Tracked usage for process 2860]LOG]!><time="09:59:30.602+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6260" file="activemeteredprocess.cpp:242">

<![LOG[Creation event received for process 13064]LOG]!><time="09:59:42.375+240" date="10-19-2015" component="mtrmgr" context="" type="1" thread="6372" file="swmtrmanager.cpp:254">

[GarthMJ]

So now run the Software Metering Usage Report Cycle on the Cm12 Client.

 

I'm heading out to vote and change offices. :-)

[fsoares]

from my understanding the client is logging the information.. the problem is , i think for some reason she is not being sumarized or sent to the server... because when i go create a report on software metering reports... the filders that i should select the Month and Year.. are empty .. in the lab i have them because i executed the utility to for the sumarization.

[GarthMJ]

Did you run the Client Side SWM cycle?

Exactly what report are you trying to run? It sound like one of the reports that take 37 days to populate.

[fsoares]

yes i did run and the mtgmgr.log shows that he matches processes with the rules.

 

Example.. i am running a notepad rule to see if it triggers... and he does.

for the Corel rule i created.. i cant see anything in the logs... because the logs only go so far back in time...

i am trying to run, in the software metering reports, any of them .. and i dont get data..

see the print.

[GarthMJ]

First off I never recommend accessing the reports via the console too much overhead too many issues. Instead only access then via the web.

 

Second start with a simple report. All software metering rules applied to this site. then run Software metering summarization progress then run

[fsoares]

Ok.. now what ?