Config Manager Client Install Fail Error 80070643

[Bladeseye]

Hi Guys,

I am new to System Center, and being a Sys Admin in general for that matter, and of course I have been given the job of designing and standing up our entire site as well as all the components we plan on using (most of them). The Step-by-Step guides hosted here have been incredibly helpful so thank you for that. I posted this on MyIT Forum looking for some help but haven't gotten any responses yet, I'm hoping some one here might be able to get me some insight.

OK so the problem is I have 2 clients that just absolutely and utterly refuse to install the CM client no matter what method is used. When I investigate the ccmsetup.log on the client I see that I am being thrown a fatal error from the MicrosoftPolicyPlatformSetup.msi

MSI: Action 16:40:14: LoadPolicyPlatformWmiProviders. Loading WMI providers 10/15/2015 4:40:14 PM 700 (0x02BC)
MSI: Action 16:40:14: Rollback. Rolling back action: 10/15/2015 4:40:14 PM 700 (0x02BC)
File C:\Windows\ccmsetup\MicrosoftPolicyPlatformSetup.msi installation failed. Error text: ExitCode: 1603Action: ErrorMessages: 10/15/2015 4:40:22 PM 700 (0x02BC)
InstallFromManifest failed 0x80070643 10/15/2015 4:40:22 PM 700 (0x02BC)
Failed to get client version for sending state messages. Error 0x8004100e 10/15/2015 4:40:22 PM 700 (0x02BC)
Params to send '5.0.8239.1001 Deployment Error 0x80070643. Pre-req: MicrosoftPolicyPlatformSetup.msi. ExitCode: 1603 Action: ErrorMessages: ' 10/15/2015 4:40:22 PM 700 (0x02BC)

So I open up the verbose log that the MSI outputs and am completely overloaded. After exercising some Google-Fu and doing a ton of reading I find a helpful hint for parsing Verbose logs that points me to this section.

-- LoadPolicyPlatformWmiProviders -- Preparing to load provider: PolicyPlatform_LocalStore...
-- LoadPolicyPlatformWmiProviders -- Found namesapce "root\Microsoft\PolicyPlatform\Documents\Local" for provider "PolicyPlatform_LocalStore".
-- LoadPolicyPlatformWmiProviders -- A message was sent to the Installer of INSTALLMESSAGE type: INSTALLMESSAGE_ACTIONDATA.
-- LoadPolicyPlatformWmiProviders -- A message was sent to the Installer of INSTALLMESSAGE type: INSTALLMESSAGE_PROGRESS.
-- LoadPolicyPlatformWmiProviders -- Loading Provider: PolicyPlatform_LocalStore...
-- LoadPolicyPlatformWmiProviders -- Calling MSFT_Providers::Load(ns='root\Microsoft\PolicyPlatform\Documents\Local', providerName='PolicyPlatform_LocalStore')
-- LoadPolicyPlatformWmiProviders -- PolicyPlatform_LocalStore load failed (hr = 0x80041013).
-- LoadPolicyPlatformWmiProviders -- A failure occurred in Lantern::Setup::Utils::SetupUtils::LoadProviders() -- file:enduser\policyplatform\build\setup\customactionutils\setuputils.cpp, line:749, (hr = 0x80041013)
-- LoadPolicyPlatformWmiProviders -- Failed to load WMI providers. (hr = 0x80041013).
MSI (s) (C4!E8) [16:40:14:380]: Closing MSIHANDLE (433) of type 790531 for thread 4072
MSI (s) (C4!E8) [16:40:14:380]: Closing MSIHANDLE (432) of type 790531 for thread 4072
MSI (s) (C4!E8) [16:40:14:380]: Closing MSIHANDLE (434) of type 790531 for thread 4072
-- LoadPolicyPlatformWmiProviders -- A failure occurred in Lantern::Setup::CustomActions::LoadPolicyPlatformWmiProviders() -- file:enduser\policyplatform\build\setup\customactions\customactions.cpp, line:440, (hr = 0x80041013)
MSI (s) (C4:E8) [16:40:14:381]: Closing MSIHANDLE (431) of type 790536 for thread 3324
CustomAction LoadPolicyPlatformWmiProviders returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (C4:FC) [16:40:14:395]: User policy value 'DisableRollback' is 0
MSI (s) (C4:FC) [16:40:14:395]: Machine policy value 'DisableRollback' is 0
Action ended 16:40:14: InstallFinalize. Return value 3.

Now not really knowing anything about WMI, except what I have gleamed from studying for my 70-410 and what I have picked up from troubleshooting SCCM, it looks to me like the namespace is resolving properly but the PolicyPlatform_Localstore is not able to load. From there I started reading up on the WMI repository and it was hinted that there might be something corrupted but that running a wmimgmt /resetrepository was basically a last resort if you could avoid it. I ran a wmimgmt / verifyrepositroy and have back with everything consistent. After looking at some other troubleshooting guides I tried re-registering all of the DLL's in the wbem folder as well as the EXE's there (except WMIC and Mofcomp) but alas I saw no change.

In one final attempt to understand I looked at some errors thrown in the Event Viewer on the client and noticed I was receiving Event 33 erors in the Application log thrown by something called SidebySide at the same time stamps as the Client install failure.

Activation context generation failed for "C:\Program Files\Microsoft Policy Platform\sqlceoledb35.dll". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

I started the sxstrace and ran the installer again and then parse the log but didn't appear to get any new information from it. I finally attempted to use wbemtest to connect to the "root\Microsoft\PolicyPlatform\Documents\Local" Namespace and try to enumerate the classes because I read that could be a failure point but realized the PolicyPlatform folder contents and that particular namespace only appear to be loaded during the actual install process which goes extremely quickly so I wasn't sure how to check that outside of an install.

Now I am baffled and really unsure where to go from here, I don't really understand the ramifications of running a /resetrepository so I wanted to come here and see if anyone had any other ideas first. I hope I didn't inundate this post with too many useless steps and log files. After seeing some of the obnoxiously long Log posts on some of the technet forums I tried to keep the snippets short and relevant without leaving anything out. So who's got some other tests for this newbie to try?

[donjukes]

Hi Bladeseye,

 

I am coming up against the exact same issue and have followed all the same steps as you and I am also baffled. You didn't by chance find a solution to this one did you?

 

Thanks.