Console showing Client - No

[Kops]

Hello everyone,

 

I am having an issue where many devices (100+ in an environment of about 500) are appearing with a Client - NO status in my SCCM 2012 console where they had been YES before. When I examine the device, it has the client installed and looks to be configured OK (shows site FQDN, SiteCode, etc). See below

 

Console showing no client

 

Client settings

 

I've read that there could be issues found in the ClientIDManagerStartup.log so I looked here and found an error

 

 

[----- STARTUP -----] ClientIDManagerStartup 2015-12-07 1:57:09 PM 4784 (0x12B0)

Evaluated SMBIOS (encoded): 31004B00330054004D004D003100 ClientIDManagerStartup 2015-12-07 1:57:10 PM 3112 (0x0C28)

SMBIOS unchanged ClientIDManagerStartup 2015-12-07 1:57:10 PM 3112 (0x0C28)

SID unchanged ClientIDManagerStartup 2015-12-07 1:57:10 PM 3112 (0x0C28)

HWID unchanged ClientIDManagerStartup 2015-12-07 1:57:11 PM 3112 (0x0C28)

GetSystemEnclosureChassisInfo: IsFixed=TRUE, IsLaptop=FALSE ClientIDManagerStartup 2015-12-07 1:57:11 PM 3112 (0x0C28)

Windows To Go requires a minimum operating system of Windows 8 ClientIDManagerStartup 2015-12-07 1:57:11 PM 3112 (0x0C28)

Computed HardwareID=2:52EE283FC273BB7036803E3A701CA37E2728E728

Win32_SystemEnclosure.SerialNumber=1K3TMM1

Win32_SystemEnclosure.SMBIOSAssetTag=

Win32_BaseBoard.SerialNumber=..CN7360406M03FL.

Win32_BIOS.SerialNumber=1K3TMM1

Win32_NetworkAdapterConfiguration.MACAddress=B8:AC:6F:AF:F1:0D ClientIDManagerStartup 2015-12-07 1:57:11 PM 3112 (0x0C28)

Persisted hardware IDs in CCM_ClientIdentificationInformation=@:

HardwareID1=2:52EE283FC273BB7036803E3A701CA37E2728E728

HardwareID2=EB950900010000F8 ClientIDManagerStartup 2015-12-07 1:57:11 PM 3112 (0x0C28)

Failed to open to WMI namespace '\\.\root\ccmvdi' (8007045b) ClientIDManagerStartup 2015-12-07 3:33:42 PM 4784 (0x12B0)

[----- SHUTDOWN -----] ClientIDManagerStartup 2015-12-07 3:33:42 PM 4784 (0x12B0)

This has now led me down a long road of troubleshooting WMI errors. Just wanted to see if there were any other suggestions if anyone has seen issues like this in the past? Or any recommended approaches to repairing/investigating WMI issues, if that is the issue?

[Kops]

I found that in a few cases this was related to the client getting stuck in Provisioning Mode due to a "Restart PC" task in the OSD. The problem is that the Restart PC task at the end of the task sequence wasn't properly letting the client close itself out of provisioning mode.

 

By changing the following registry keys and rebooting the PC, I was able to get some of these clients reporting properly again.

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\CCM\CcmExec

Provisioning Mode set to FALSE (was set to true)

SystemTaskExcludes set to *BLANK* (was set to a variety of things)

However, the issue still stands that PCs that were previously reporting OK, have begun to stop reporting. Here is a ClientIDManagerStartup.log for another device that isn't reporting properly

 

[----- STARTUP -----] ClientIDManagerStartup 2015-12-07 1:57:04 AM 3196 (0x0C7C)

Machine: D00652 ClientIDManagerStartup 2015-12-07 1:57:04 AM 3196 (0x0C7C)

OS Version: 6.1 Service Pack 1 ClientIDManagerStartup 2015-12-07 1:57:04 AM 3196 (0x0C7C)

SCCM Client Version: 5.00.7804.1000 ClientIDManagerStartup 2015-12-07 1:57:04 AM 3196 (0x0C7C)

'RDV' Identity store does not support backup. ClientIDManagerStartup 2015-12-07 1:57:04 AM 3196 (0x0C7C)

CCM Identity is in sync with Identity stores ClientIDManagerStartup 2015-12-07 1:57:04 AM 3196 (0x0C7C)

Client is set to use HTTPS when available. The current state is 224. ClientIDManagerStartup 2015-12-07 1:57:04 AM 3196 (0x0C7C)

[----- SHUTDOWN -----] ClientIDManagerStartup 2015-12-07 1:57:04 AM 3196 (0x0C7C)

[----- STARTUP -----] ClientIDManagerStartup 2015-12-07 2:08:06 AM 4080 (0x0FF0)

Machine: D00652 ClientIDManagerStartup 2015-12-07 2:08:06 AM 4080 (0x0FF0)

OS Version: 6.1 Service Pack 1 ClientIDManagerStartup 2015-12-07 2:08:06 AM 4080 (0x0FF0)

SCCM Client Version: 5.00.7804.1000 ClientIDManagerStartup 2015-12-07 2:08:06 AM 4080 (0x0FF0)

'RDV' Identity store does not support backup. ClientIDManagerStartup 2015-12-07 2:08:06 AM 4080 (0x0FF0)

CCM Identity is in sync with Identity stores ClientIDManagerStartup 2015-12-07 2:08:06 AM 4080 (0x0FF0)

Client is set to use HTTPS when available. The current state is 224. ClientIDManagerStartup 2015-12-07 2:08:06 AM 4080 (0x0FF0)

[----- SHUTDOWN -----] ClientIDManagerStartup 2015-12-07 2:08:06 AM 4080 (0x0FF0)

[----- STARTUP -----] ClientIDManagerStartup 2015-12-07 2:19:12 AM 4580 (0x11E4)

Machine: D00652 ClientIDManagerStartup 2015-12-07 2:19:12 AM 4580 (0x11E4)

OS Version: 6.1 Service Pack 1 ClientIDManagerStartup 2015-12-07 2:19:12 AM 4580 (0x11E4)

SCCM Client Version: 5.00.7804.1000 ClientIDManagerStartup 2015-12-07 2:19:12 AM 4580 (0x11E4)

'RDV' Identity store does not support backup. ClientIDManagerStartup 2015-12-07 2:19:12 AM 4580 (0x11E4)

CCM Identity is in sync with Identity stores ClientIDManagerStartup 2015-12-07 2:19:12 AM 4580 (0x11E4)

Client is set to use HTTPS when available. The current state is 224. ClientIDManagerStartup 2015-12-07 2:19:12 AM 4580 (0x11E4)

[----- SHUTDOWN -----] ClientIDManagerStartup 2015-12-07 2:19:12 AM 4580 (0x11E4)