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cubspsycho85

SOME clients showing inactive after 2012 R2 SP1 and then CU 2 upgrade

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Hello, I have some, not all, clients showing in an inactive status after I upgraded our infrastructure to R2 SP1, then right after CU2. The ones showing inactive have a last heartbeat date around the time I did the upgrade. The only thing that seems to resolve the issue is to remove the device object from SCCM, and restart the service on the device. Unfortunatly I don't see this as a valid solution as some devices may be in many collections. In my testing, I have noticed the CM Client GUIDs do not match from the client to the console for some reason. I was wondering if anyone has seen this themselves, or if anyone has any suggestions on what to check. The log files all look "fine" except for many of them are missing.

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Hi cubspsycho85,

 

Does your affected clients have the correct CCM CLient agent version running?

 

https://support.microsoft.com/en-us/kb/3100144

 

Client

The version that is displayed on the General tab of the Configuration Manager Control Panel item or the Client Version field of device properties in the Administrator Console is 5.00.8239.1301.

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