SCCM 1511 will not update

[brossiter85]

Hi,

 

Recently the Server hosting SCCM 1511 became corrupted which required a rebuild of the server and restoration of the SCCM site via backup. There have been no issues since the restore except for SCCM being unable to install the KB3122637 hotfix via Updates and Servicing. The patch is stuck at the "Installing" stage and has been for some time. A restart was performed with no effect.

 

In the CMUpdate log I am seeing the below errors which indicates a permissions issue for NT AUTHORITY\SYSTEM account. SYSTEM is a sysadmin on the SCCM database already so am not sure what else to look for to clear this error. I have also attached a pic of how the update looks in the console.

 

 

*** [08001][2][Microsoft]

Named Pipes Provider: Could not open a connection to SQL Server [2]. CONFIGURATION_MANAGER_UPDATE 22/03/2016 5:00:34 PM 1544 (0x0608)
*** [28000][18456][Microsoft][sql Server Native Client 11.0][sql Server]Login failed for user 'NT AUTHORITY\SYSTEM'. CONFIGURATION_MANAGER_UPDATE 22/03/2016 5:00:34 PM 1544 (0x0608)
*** [42000][4060][Microsoft][sql Server Native Client 11.0][sql Server]Cannot open database "CM_VIC" requested by the login. The login failed. CONFIGURATION_MANAGER_UPDATE 22/03/2016 5:00:34 PM 1544 (0x0608)
*** [08001][2][Microsoft][sql Server Native Client 11.0]A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible. Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information see SQL Server Books Online. CONFIGURATION_MANAGER_UPDATE 22/03/2016 5:00:34 PM 1544 (0x0608)
*** Failed to connect to the SQL Server, connection type: SMS ACCESS. CONFIGURATION_MANAGER_UPDATE 22/03/2016 5:00:34 PM 1544 (0x0608)

 

 

Any help would be appreciated. if you need more info let me know

 

Regards,

 

Ben

 

 

[brossiter85]

update to this I managed to clear the error but this has not resolved the issue. In the CMUpdate log i now see the below error:

 

INFO: setup type: 1, top level: 1. CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:21 PM 1548 (0x060C)
Checking if the CMU Staging folder already has the content extracted. CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:21 PM 1548 (0x060C)
Creating hash for algorithm 32780 CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:21 PM 1548 (0x060C)
Staging folder has hash = 4C3F5B73AFBC27C187DAADBC1C6CD521C2C3C303995D70F2D3B59631972C4D34 CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:21 PM 1548 (0x060C)
Staging folder (C:\Program Files\Microsoft Configuration Manager\CMUStaging\10BE05BB-BE45-4D65-8C3D-D12BAC995233\) has hash 15BB3CD24FBD78B3F2ACF226359EF72B06A61F3077E65F210BA75B3C09EA587C which does not match hash from content library 4C3F5B73AFBC27C187DAADBC1C6CD521C2C3C303995D70F2D3B59631972C4D34 CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:21 PM 1548 (0x060C)
Delete folder C:\Program Files\Microsoft Configuration Manager\CMUStaging\10BE05BB-BE45-4D65-8C3D-D12BAC995233\ returned 0 CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:21 PM 1548 (0x060C)
update package content 10BE05BB-BE45-4D65-8C3D-D12BAC995233 has been expanded to foler C:\Program Files\Microsoft Configuration Manager\CMUStaging\10BE05BB-BE45-4D65-8C3D-D12BAC995233\ CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:26 PM 1548 (0x060C)
Error in verifying the trust of file 'C:\Program Files\Microsoft Configuration Manager\CMUStaging\10BE05BB-BE45-4D65-8C3D-D12BAC995233\SMSSetup\update.map.cab'. CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:26 PM 1548 (0x060C)
Failed to verify the file [C:\Program Files\Microsoft Configuration Manager\CMUStaging\10BE05BB-BE45-4D65-8C3D-D12BAC995233\SMSSetup\update.map.cab] is signed by Microsoft. CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:26 PM 1548 (0x060C)
ERROR: Failed to process configuration manager update. CONFIGURATION_MANAGER_UPDATE 24/03/2016 2:29:26 PM 1548 (0x060C)

The update status has now changed to "Checking Prerequisites" in the SCCM console.

Edited March 24, 2016 by brossiter85

[YPCC]

try the standalone install for that KB?

 

https://support.microsoft.com/en-us/hotfix/kbhotfix?kbnum=3122637&kbln=en-us

[brossiter85]

Thanks for the help but unfortunately the standalone installer only seems to work on version 2012 and below not 1511.

[brossiter85]

For anyone interested the fix can be found here:

 

https://social.technet.microsoft.com/Forums/en-US/e658a447-7fec-4264-8d26-b7e57aef5350/update-1602-in-checking-prerequisites-state?forum=ConfigMgrCompliance&prof=required