Offline Servicing

[Leon1983]

Hi,

 

I am unable to install updates on a vanilla Windows Server 2012 R2 WIM file using offline Servicing.

DISM is Version 10.0.10240.16384 and the error for each update within OfflineServicingMgr.log is as per the below....

 

Checking if update (54 of 270) with ID 16894087 needs to be applied on the image. 1 content binarie(s) are associated with the update. $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:46:35.580-60><thread=9308 (0x245C)>
dism.exe tool info: version=10.0.10240.16384, architecture=9~ $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:46:35.596-60><thread=9308 (0x245C)>
Update applicability check is not supported. Dism.exe command line is below:~ $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:46:49.346-60><thread=9308 (0x245C)>
"C:\Windows\system32\cmd.exe" /q /c ""C:\Program Files (x86)\Windows Kits\10\Assessment and Deployment Kit\Deployment Tools\amd64\DISM\dism.exe" /Image:"C:\ConfigMgr_OfflineImageServicing\FCH00124\ImageMountDir" /LogPath:%WINDIR%\Logs\Dism\dism_sccmAMD64.log /English /Get-PackageInfo /Packagepath:"C:\ConfigMgr_OfflineImageServicing\f3b2ffde-1d99-45fb-a7e6-48351fbfb88c\windows8.1-kb3012702-x64.cab">>C:\ConfigMgr_OfflineImageServicing\FCH00124\_@2DA2.tmp"~ $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:46:49.377-60><thread=9308 (0x245C)>
GetUpdateApplicability returned code 0x80070057~ $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:46:49.393-60><thread=9308 (0x245C)>
Applicability State = APPLICABILITY_CHECK_NOT_SUPPORTED, Update Binary = C:\ConfigMgr_OfflineImageServicing\f3b2ffde-1d99-45fb-a7e6-48351fbfb88c\windows8.1-kb3012702-x64.cab. $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:46:49.408-60><thread=9308 (0x245C)>
Applying update with ID 16894087 on image at index 1. $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:46:49.440-60><thread=9308 (0x245C)>
dism.exe tool info: version=10.0.10240.16384, architecture=9~ $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:46:49.471-60><thread=9308 (0x245C)>
Failed to install update with error code 87~ $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:47:03.112-60><thread=9308 (0x245C)>
STATMSG: ID=7909 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_OFFLINE_SERVICING_MANAGER" SYS=FCH-SCCM-01.fch.local SITE=FCH PID=9260 TID=9308 GMTDATE=Wed Apr 06 13:47:03.112 2016 ISTR0="16894087" ISTR1="FCH00124" ISTR2="1" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:47:03.112-60><thread=9308 (0x245C)>
No need to apply this update binary since it's not required on the mounted image. $$<SMS_OFFLINE_SERVICING_MANAGER><04-06-2016 14:47:03.143-60><thread=9308 (0x245C)>

 

The process seems to work fine for a Windows 10 Version 1511 WIM file, so I was wondering if maybe using this version of DISM is not supported for Server 2012 R2 and I actually need to go ahead and install Windows ADK 8.1? This process also seems to fail with Windows 8.1

 

[ZeZe]

I don't think installing ADK 8.1 will fix anything and I don't think it's recommended to have both ADK installed. You should always have only one (the latest)...

[Leon1983]

Absolutely - understood.

 

Hopefully someone else can advise...

[ZeZe]

Since there is already a fix for the latest ADK, maybe you should remove that version and install the latest + the fix. Reboot your server and add manually the new boot images, update the DP and you good to go I guess.

[Leon1983]

Looks like ADK is indeed the issue as I suspected;

 

https://social.technet.microsoft.com/Forums/en-US/5d1163c6-f0bc-4f15-813e-88be860fe79e/sccm-2012-r2-sp1-cu12-windows-10-adk-fails-to-offline-service-windows-81?forum=configmanagersecurity

 

I had opened a case with Microsoft Tech support before be directed to this in a TechNet thread. Will report back with what they have to say

[ZeZe]

Good to know! I have that same ADK in my lab! But it works with 10 perfectly...

[Leon1983]

Yeah works with 10 fine with me too.....