SCCM Hardware Inventory not reporting on any installed programs...

[ingram59]

I've got an SCCM 2012 installation. hardware inventory is running correctly (for the most part). Resource explorer is reporting back on physical hardware but no installed software is showing up. I've followed guidance from several KB articles but the issue is not resolved. After doing the following I ran a Hardware Inventory across toe building. It ran late last week and again yesterday. Yielding no results.

 

Additional symptom: When I build a query, I select the "Software Products", "Product Name" attribute. When I click on the "Value" box, which would normally give me a drop down list of items, it is also empty. What am I MISSING!!!!!!????

 

I've gone in to the Default Client Settings, "Hardware Inventory" option and selected additional "Inventory Classes" to collect:

 

Installed apps (64)....

Installed apps (win32reg.....)

Installed executable - .....

Installed Software - ......

Software Licensing Prod.....

Software Licensing Serv.....

Software Shortcut.....

Software Tag......

 

In "Software Inventory" option I DID NOT "SET" any "Inventory File Types", nor did I select "Collect Files". Based on the KB articles, If I set the items above, I didn't need to set these items.

 

Thanks in advance for the help.

Dino

[GarthMJ]

Exactly what report are you looking at?

Those problem sound like they are for SW inventory and NOT ARP. Try a report with ARP listed within the title.

[ingram59]

I got it figured out. I believed a resource when they said that you didn't have to select a "Type" in the software inventory. I went back, selected *.exe and guess what? INVENTORY!!!!

[GarthMJ]

I got it figured out. I believed a resource when they said that you didn't have to select a "Type" in the software inventory. I went back, selected *.exe and guess what? INVENTORY!!!!

I NEVER recommend using or enabling SW inventory.. Too many issues with it.

Instead stick with the Hardware inventory reports, you clients will thank you.

 

http://www.enhansoft.com/blog/slow-software-inventory-cycle-in-sccm-2012

[ingram59]

Re: your previous reply. I don't see Add/Remove Program anywhere. It looked like it had been replaced with installed software references. What am i missing. And, if I disable the software inventory, where do I make the change that will get me the installed programs...? I'm new to 2012, although I worked extensively in 2007....

 

Thanks,

Dino

[renoldrobin]

HI I have similar issue,

When i try to run a report tried to add the value but VALUE of the product Name is not visible. Please find the attachment,

Edited May 14, 2020 by renoldrobin

[GarthMJ]

17 minutes ago, renoldrobin said:

HI I have similar issue,

When i try to run a report tried to add the value but VALUE of the product Name is not visible. Please find the attachment,

First off that report doesn't use HW inventory. It use SW inventory. SW inventory is disabled by default as it is useless. https://www.enhansoft.com/sccm-software-inventory/

Instead use the ARP reports to see what is installed on computers.