After upgrading to SCCM 1610 some systems are unable to download Windows updates

[asgeirsig]

After upgrading to SCCM 1610, systems which have automatically upgraded the configuration manager client to version 5.00.8458.1005 are unable to perform Windows Update. In Software Center they are stuck at "Downloading (0% complete)".

Systems with older versions of the client (e.g. version 5.00.8412.1307, and possibly older client) have no problem downloading and installing the updates.

 

Any idea what might be the problem?

[anyweb]

what do the WUAHandler.log, PatchDownloader.log and UpdatesHandler.log files reveal ?

[asgeirsig]

Nothing special really - everythings looks fine apart from the downloads stay at 0%

[Leon1983]

I am having this same issue, with UpdatesDeployment.log reporting error 0x87d00215 - "Item not found" for all updates

 

All of my clients are on version 5.00.8458.1005

 

Did you have a resolution for this in the end?

 

I am investigating further now...

[Leon1983]

I cannot seem to make any headway with this, I have seen another post on Technet, with similar characteristics to this issue here https://social.technet.microsoft.com/Forums/en-US/e5a3a864-2d0c-40be-b7c7-d27b48bee17c/failed-to-get-sdm-ci-for-update-from-type-store-error-0x80070002?forum=ConfigMgrCompliance&prof=required which seem to inidicated that the SUP

and WSUS components should be removed and then re added again..

 

I have carried out a client scan while monitoring ScanAgent.log, UpdatesDeployment.log, UpdatesHandler.log and UpdatesStore.log in the same merged view within CMTrace, and the process seems to end producing multiple errors like the below

 

Failed to get SDM CI for update (Site_1AAA8919-CE7D-43A2-8BAF-D95647C0D2B9/SUM_e7e45f84-3523-4cd3-ab9e-685437758ebf) from type store, error = 0x80070002

Failed to GetSupersededUpdatesFromDigest for the update

[anyweb]

that error translates to

The system cannot find the file specified.

Source: Windows
-----
%1

Source: Winhttp
-----

so it sounds like it's looking for an update that isn't in your update package, have you checked this to verify ?

 

[Leon1983]

Hi Niall,

 

I am just trying to work out how to match the SUM guid to the update itself.. any advice on this?

 

Did you see the recent comments on the Technet post I mentioned or do you think this is an unrelated issue?

 

Regards

 

Leon

[anyweb]

what updates are these Leon ? can you give me any examples ?

[Leon1983]

Failed to get SDM CI for update (Site_1AAA8919-CE7D-43A2-8BAF-D95647C0D2B9/SUM_62a927af-8bc2-4ede-b504-d638e1e0c066) from type store, error = 0x80070002

Failed to get SDM CI for update (Site_1AAA8919-CE7D-43A2-8BAF-D95647C0D2B9/SUM_593ada2f-ccdd-4c31-abc2-045386837346) from type store, error = 0x80070002

 

My understanding is that the SUM_ guid can be matched to an actual update?

[anyweb]

if you look at the content information for a given update see does it match your guid's in the SUM_ part of what you posted