Cannot capture image using MDT 2013 on Lenovo E470 laptop

[kskate2]

We have been using MDT 2013 for a year.  I have one Lenovo laptop that I would like to capture and build a wim file.  This laptop has Win 10 Creator's Edition, Office 2010 and Chrome.  We were able to capture an image of this same laptop when we were using Windows 10 Anniversary Edition.  I can capture any number of other Lenovo models that are using Creators Edition, but this E470 stalls at the Execute Sysprep screen and never goes any further.  I have included screenshots of the error we receive.  I am posting this here hoping someone can shed some light on this situation or have dealt with this issue.

 

[gavin1973]

Hi,

Not sure if you are aware but there is a newer version of MDT for Windows 10 1703 so it may best to upgrade to the latest version to see if that improves things.

[kskate2]

Thanks Gavin.  Will do.

[paulmf]

Is this machine on the domain? Sysprep will fail if so. Also, it is suggested to build your reference machine on a VM if possible to alleviate and hardware dependencies in the capture.