Remote Control failure

[xeronine]

Hi All, 

In SCCM 1706 we are having issues using the Remote Control tools. When you launch Remote Control, the window hangs on "Connecting to the host session". 

 

here is a screenshot of the applied remote tools client settings:

Note: The "set Viewers" includes 3 security groups for the teams responsible for remote support (including the user where logs were generated from). 

 

CmRcService.log (user system log):

Quote

======> A connection has been established. (OnConnectionEstablished)    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
Ready to start the security handshake.    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
=== Starting security handshake ===    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
=== Security handshake completed [0x10000000] ===    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
The viewer is a member of the Local Administrators group who are allowed to use Remote control.    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
The user(DOMAIN\username) is authorized for Remote Control    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
Session allowed: Full Control    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
=== Session Info ===    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
    Authorized viewer user: DOMAIN\username    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
    Viewer address: xx.xx.xx.xx:64924    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
    Host address: xx.xx.xx.xx:2701    CmRcService    9/25/2017 7:16:46 PM    4920 (0x1338)
The connection has been terminated (ID = 1). (OnConnectionTerminated)    CmRcService    9/25/2017 7:17:49 PM    5744 (0x1670)
WT_WSACompleteIO failed due to Network shutdown: -1073741536    CmRcService    9/25/2017 7:17:49 PM    7988 (0x1F34)

VmRcViewer.log (configman console rmeote control log):

Quote

====== Starting CMRCViewer.exe ======    CmRcViewer    9/25/2017 7:16:45 PM    13584 (0x3510)
Command line: "D:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\i386\CmRcViewer.exe"  HOSTNAME \\SCCM.SERVER    CmRcViewer    9/25/2017 7:16:45 PM    13584 (0x3510)
   Remote control target: HOSTNAME    CmRcViewer    9/25/2017 7:16:45 PM    13584 (0x3510)
Initialized settings - Clipboard Sharing: True, Keyboard Translation: False, Color Depth: 32 bpp, Optmize for Low bandwidth: False     CmRcViewer    9/25/2017 7:16:45 PM    13584 (0x3510)
Windows Version 6.3.9600 is supported OS.    CmRcViewer    9/25/2017 7:16:45 PM    13584 (0x3510)
====== Starting remote control session with remote system ======> [HOSTNAME]    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
Attempting connection to IPv4 address: xx.xx.xx.xx    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
Successfully connected to address [xx.xx.xx.xx:2701]    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
The remote control stream is initialized.    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
The remote control stream is opened    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
Security filter Stream is Initialized.    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
=== Starting security handshake ===    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
Security handshake is in progress...    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
Negotiated Package name = Kerberos, Version = 1 comment = Microsoft Kerberos V1.0    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
Trailer length =76, max Message size = 131326    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
=== Security handshake completed [0x10000000] ===    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
Success: Full control mode    CmRcViewer    9/25/2017 7:16:46 PM    12464 (0x30B0)
Turning off performance flags..    CmRcViewer    9/25/2017 7:16:46 PM    13584 (0x3510)
Not optimized for low bandwidth     CmRcViewer    9/25/2017 7:16:46 PM    13584 (0x3510)
Clipboard sharing is enabled. Remote control mode is Full control and Viewer clipboard sharing is enabled.    CmRcViewer    9/25/2017 7:16:46 PM    13584 (0x3510)
Cleared the clipboard for a new connection    CmRcViewer    9/25/2017 7:16:46 PM    13584 (0x3510)
SmartSize = Enabled    CmRcViewer    9/25/2017 7:16:46 PM    13584 (0x3510)
Receive completed asynchronously with zero bytes. Stream disconnected.    CmRcViewer    9/25/2017 7:17:49 PM    15108 (0x3B04)
Stream is opened    CmRcViewer    9/25/2017 7:17:49 PM    15108 (0x3B04)
Disconnecting the connection. 
An existing connection was forcibly closed by the remote host. (Error: 80072746; Source: Windows)    CmRcViewer    9/25/2017 7:17:49 PM    15108 (0x3B04)
The remote control session transport stream has been closed.    CmRcViewer    9/25/2017 7:18:51 PM    23200 (0x5AA0)
Now graceful shutdown is ready for the socket closing.    CmRcViewer    9/25/2017 7:18:51 PM    23200 (0x5AA0)
Cleared the clipboard for a new connection    CmRcViewer    9/25/2017 7:18:51 PM    13584 (0x3510)
Terminating the MSTSCAX ActiveX control.    CmRcViewer    9/25/2017 7:18:51 PM    13584 (0x3510)

Any help is greatly appreciated!

Matt