HELP!!! Unable to upgrade through Task Sequence

[Jeff May-Stahl]

My upgrade task sequence to go from 1511 and 1607 to 1709 was working perfectly. Now it just hangs forever (days) when it starts the upgrade the task os step. There are no errors in the SMSTS log, it just stops at the executing command line step. Setupact and Setuperr logs show some errors but I could use some help figuring out what happened to make this stop working!

[anyweb]

can you zip up and attach your logs so we can see what's going on

[Jeff May-Stahl]

Ok, Here are the logs from a SP4 and a Desktop.

 

Thank you!

1511DesktopLogs.zip

1511SP4Logs.zip

[Jeff May-Stahl]

This seems to be where its getting held up

 

[anyweb]

in the logs you attached can you tell me where  you are seeing it hanging, i looked at one setupact.log and it's reporting the time as 7:41 throughout the entire log, which doesn't show any hanging...

[Jeff May-Stahl]

The SP4 logs are more indicative of most of our machines. The setupact log just stops after the errors as in the screen shot I posted (Windows::Compat::Appraiser::WicaDeviceInventory::GetInventory (409):   Finished reading Device Inventory. 0 Devices).

In both SMSTS logs it just sits at the executing command line, the device says running action:Upgrading Operating System and SCCM says in progress. And it will sit there for days until the device is restarted and the deployment is deleted. 

The desktop setupact log does look different but the smsts and device acted the same and it never upgraded.

It worked on about 150 machines, now it doesnt work on any. I tried checking Ignore any compatability messages, tried using the dynamically update windows. No change.

[anyweb]

to be clear what os are you ugprading from here ? Windows 7 or Windows 10 ? if it's Windows 7 then install the KB2952664 hotfix and reboot and try again

[Jeff May-Stahl]

Windows 10 1511

Having the same issues with 1607 machines.

Going to 1709 with both. 

[anyweb]

do the windows 10 1511 machines have the latest CU installed prior to the upgrade ?

[Jeff May-Stahl]

Yes. They were updated earlier this month.