NEW SCCM version shows 1802 but it says Downloading in Updates & Servicing? Please help

[RiDER07]

One of my colleagues was trying to upgrade our current SCCM from 1702 to 1710 but it kept failing. So instead he tried upgrading to 1802 and it failed again.
And now, the SCCM is broken, when you click on Devices, nothing shows up. The version of SCCM is reported as 1802 but it hasn't upgraded. And it still says Downloading.
We want to upgrade to 1710. Is there a way to fix this? Please help.

 

 

 
 

 

 

 

[RiDER07]

 

It kept failing on redist, so I downloaded it manually and put it in the redist folder, restart SMS_Executive, and it still says cant download redist
 

 

[anyweb]

I would raise a call to Microsoft CSS, they should be able to fix it for you, if not, have you a backup of the site taken prior to the failed upgrade ?