SCCM in console upgrade Issue 1610 to 1710

[sahil848]

Hi Anyweb, 

I need a quick help regarding this upgrade, It seems in console update seems to be stuck at Installing however its not moving further.

Attaching log files for your review. I know you have shared some tips on one of the blogs to fix issue like same.

 

Requesting for your support please.

CMUpdate.log

[anyweb]

do you have any 3rd party antivirus software that could be causing the download to fail ? or a proxy ?

Failed to verify redist file for update C:\Program Files\Microsoft Configuration Manager\CMUStaging\0F11CAA4-7F7F-454B-96D6-75F427D015CE\redist\ConfigMgr.Manifest.cab    CONFIGURATION_MANAGER_UPDATE    26.05.2018 19:59:02    26012 (0x659C)

 

[sahil848]

Thanks Anyweb for your quick reply, I have checked We have SCEP Disabled and We are using Zscaler proxy and that I have confirmed is ping from the Server.

We have SQL instance hosted on a different server and SCCM installed on different Server. 

Please let me know in case you need to review some additional logs

Found redist manifest C:\Program Files\Microsoft Configuration Manager\CMUStaging\E0DF5BB8-B4C8-4553-9B55-133E36536A35\redist\ConfigMgr.Manifest.cab and set redist folder to C:\Program Files\Microsoft Configuration Manager\CMUStaging\E0DF5BB8-B4C8-4553-9B55-133E36536A35\redist.    CONFIGURATION_MANAGER_UPDATE    28.05.2018 10:57:53    9188 (0x23E4)
INFO: Extracted file C:\Windows\TEMP\ConfigMgr.Manifest.xml    CONFIGURATION_MANAGER_UPDATE    28.05.2018 10:57:53    9188 (0x23E4)

Manifest version 201702 does not match 201710    CONFIGURATION_MANAGER_UPDATE    28.05.2018 10:57:53    9188 (0x23E4)
Failed to verify redist file for update C:\Program Files\Microsoft Configuration Manager\CMUStaging\E0DF5BB8-B4C8-4553-9B55-133E36536A35\redist\ConfigMgr.Manifest.cab    CONFIGURATION_MANAGER_UPDATE    28.05.2018 10:57:53    9188 (0x23E4)
INFO: SQL Connection succeeded. Connection: SMS ACCESS, Type: Secure    CONFIGURATION_MANAGER_UPDATE    28.05.2018 10:57:53    9188 (0x23E4)
Error information persisted in the database.    CONFIGURATION_MANAGER_UPDATE    28.05.2018 10:57:53    9188 (0x23E4)
 

[sahil848]

19 hours ago, anyweb said:

do you have any 3rd party antivirus software that could be causing the download to fail ? or a proxy ?

Failed to verify redist file for update C:\Program Files\Microsoft Configuration Manager\CMUStaging\0F11CAA4-7F7F-454B-96D6-75F427D015CE\redist\ConfigMgr.Manifest.cab    CONFIGURATION_MANAGER_UPDATE    26.05.2018 19:59:02    26012 (0x659C)

 

When even I try with Offline 1702 Baseline media I see a strange behavior, Not getting an option to upgrade, Its grayed out. Only option is available to uninstall site. 

Please need some quick advise.

[anyweb]

you can't upgrade it using that media, for upgrade options see the following link https://docs.microsoft.com/en-us/sccm/core/servers/deploy/install/upgrade-to-configuration-manager

have you tried restarting SMS_Executive ? do you have teamviewer and i can remote in and take a look,

[sahil848]

Thanks Anyweb I was waiting for your response, Team Viewer is blocked do we have another option. logmein or Skype for Business

Edited May 28, 2018 by sahil848

[sahil848]

12 minutes ago, anyweb said:

you can't upgrade it using that media, for upgrade options see the following link https://docs.microsoft.com/en-us/sccm/core/servers/deploy/install/upgrade-to-configuration-manager

have you tried restarting SMS_Executive ? do you have teamviewer and i can remote in and take a look,

Thanks Anyweb I was waiting for your response, Team Viewer is blocked do we have another option. logmein or Skype for Business

Yes I have tried restarting the  SMS_Executive service.