TPM fails to activate(dell)

[dj3094]

Hello experts,

We are trying to enable bitlocker and we have everything setup and it work fine with TPM 2.0. But with TPM 1.2 it fails to activate.

We created TS to deploy these using dell command and configure utility

all the TS is doing below commands

1) Install HaPIdrivers

2) set bios password

3) enable tpm

4)activate tpm

5)install MBAM client

6)trigger

7)restart

 

it works on TPM 2.0 and fails on 1.2. ALso I tried to activate manually on TPM 1.2 and it fails too below message.

Error in Setting the Value.
Note: To set TPM - 1. Admin Password must be set , 2. TPM must not be owned and 3. TPM must be deactivated.

Anys uggestions?

 

Regards

 

[xerxes2985]

On your Dell BIOS are you checking all the boxes next to the Enable PPI options on TPM?

[dj3094]

Thanks for the reply. I was not doing that, but will give it a try