How are you currently managing SCCM?

[STLK_KR10]

How are you currently managing SCCM in your environment? Are you a lone admin, do you work as part of team w/ multiple members?

Do your members take part in all aspects of administration, or do they each focus on one role? Does IT at each of your primaries

manage there own site?

 

I currently work as one of 3 SCCM admins. We each manage all aspects of SCCM for a 7,000 object mixed mode environment, including

packaging, patching, OS deployment, but also do a ton of daily tasks, taking requests for client repairs, software pushes, object

removals for reimaging.

 

Just wondering how everyone else handles day to day operations.

 

Hopefully i posted in the right area,

 

Thanks in advance for your responses.

[anyweb]

it's a good question,

 

where i'm currently at is in the midst of being ugpraded from SMS to SCCM, and with that getting SUP implemented, OSD, windows 7 and so on,

 

there are 6 or so sms/sccm admins managing (i'm one) doing various tasks such as application packaging,dsitribution, troubleshooting, patch management, and so on, the task are split up because the company is global so there always has to be something done somewhere,

 

i'm dealing with the server upgrade, SUP implementation, and OSD (windows xp > windows 7), i sometimes do packaging too

 

cheers

niall

[STLK_KR10]

it's a good question,

 

where i'm currently at is in the midst of being ugpraded from SMS to SCCM, and with that getting SUP implemented, OSD, windows 7 and so on,

 

there are 6 or so sms/sccm admins managing (i'm one) doing various tasks such as application packaging,dsitribution, troubleshooting, patch management, and so on, the task are split up because the company is global so there always has to be something done somewhere,

 

i'm dealing with the server upgrade, SUP implementation, and OSD (windows xp > windows 7), i sometimes do packaging too

 

cheers

niall

 

 

Thanks for the insight. We're currently checking into the Provance software, hoping to shed some workload, by enabling the users to request

their own software. We're also trying to loosen the (admin) reigns a bit and let field techs do their own SCCM removals.

 

-G

[jamitupya]

Yeah this is a great idea though we bootleg most of our customers through AD Groups for Re-Images, Deployments, etc. this way we dont have to give out the SCCM Console access to the engineers.

 

We have about 80 Admins and Engineers L2(Engineers) and L3(Senior) managing 15 customer implementations. We split our Roles and Responsibilities Differently as an MSP however it is logical to us. We have Software Changes (Adds moves changes) done by L1 (First Call around 300Agents) due to the way it occurs with using Security Groups in AD.

We built a Self Service Portal for one customer however it was removed due to lack of integration with the customers Purchasing System. (no cost control with user adding and removing software) We are currently revisiting this i believe for another customer.

 

 

All in all there are around a Million Objects being managed by those Engineers, keeping in mind that this is a distributed system (3 Service Centres Globally (Asia, EU, US)

 

 

We don't particularly split the user roles, however the Reporting, Metering and Asset Intelligence is closely watched.

 

 

We have Separate SOE Teams for each Customer which are comprised primarily of

Onsite staff to do UX Testing (Updates, etc)

Security Team to push out updates and Patches for the SOE Team