SMS SITE COMPONENT MANAGER FAILED TO INSTALL THIS COMPONENT

[now4you]

I am having these 2 error message , I also attached the Bgbsetup file to tell me how to fix it


Site Component Manager failed to install this component, because the Microsoft Installer File for this component (srsrp.msi) could not install.


Site Component Manager failed to install this component on this site system.

Solution: Review the previous status messages to determine the exact reason for the failure. Site Component Manager will automatically retry the installation in 60 minutes. To force Site Component Manager to immediately retry the installation, stop and restart Site Component Manager using the Configuration Manager Service Manager.

BgbSetup.txt.txt

[anyweb]

what version of configmgr is it ? and do you use 3rd party antivirus ?

[now4you]

Attached as requested. We use Trend Micro Deep Security

[anyweb]

can you uninstall the antivirus software, reboot the server and try again, or if you cannot uninstall it, create exclusions for SMS related files and folders

 

[now4you]

Thanks , unable to remove it.

Can you send the steps on how to create exclusions for SMS related files and folders?

[anyweb]

here you go

https://docs.microsoft.com/en-us/troubleshoot/mem/configmgr/recommended-antivirus-exclusions

[now4you]

Thanks , I read the document but can't find the steps from where to exclude and what to exclude , sorry for the trouble , can you help me on that? 

[anyweb]

...

[now4you]

This is the right place to exclude? 

[anyweb]

 you said and i quote...

Quote

We use Trend Micro Deep Security

you need to configure your antivirus exclusions in THAT product if it's the product that is doing antivirus on your configmgr server... is it ?