Failed to run Task Sequence 0x80004005

[CindyP750]

This issue happened after rebooting server 2016 that has SCCM 2012 installed on it.  I have tried to create new .iso files but that did not work

tried to capture a new image and then go through the process of adding new operating system image, and then deploying, and then the task sequence.

But I still get the same error. 

I am attaching a  smsts.log file.

would appreciate any assistance.

Thanks Cindy

smsts.log

[anyweb]

check date time on the client computer, today is the 19th but your log is from the 16th, so which is correct ? the client must have the same date/time as the MP, and it's not able to get policy from the MP as you can see here

 

<![LOG[SyncTimeWithMP() failed. 80004005.]LOG]!><time="17:00:38.460+480" date="04-16-2021" component="TSMBootstrap" context="" type="3" thread="1572" file="tsmbootstraputil.cpp:1516">
<![LOG[Failed to get time information from MP: http://xxx.yyy.com.]LOG]!><time="17:00:38.460+480" date="04-16-2021" component="TSMBootstrap" context="" type="3" thread="1572" file="tsmbootstraputil.cpp:1976">
<![LOG[MpCnt > 0, HRESULT=80004005 (tsmbootstraputil.cpp,2058)]LOG]!><time="17:00:38.460+480" date="04-16-2021" component="TSMBootstrap" context="" type="0" thread="1572" file="tsmbootstraputil.cpp:2058">
<![LOG[QueryMPLocator: no valid MP locations are received]LOG]!><time="17:00:38.460+480" date="04-16-2021" component="TSMBootstrap" context="" type="3" thread="1572" file="tsmbootstraputil.cpp:2058">
<![LOG[TSMBootstrapUtil::QueryMPLocator ( true, sSMSTSLocationMPs.c_str(), sMediaPfx.c_str(), sMediaGuid.c_str(), sAuthenticator.c_str(), sEnterpriseCert.c_str(), sServerCerts.c_str(), nHttpPort, nHttpsPort, bUseCRL, m_bWinPE, httpS, http, accessibleMpCnt), HRESULT=80004005 (tsmediawizardcontrol.cpp,1039)]LOG]!><time="17:00:38.460+480" date="04-16-2021" component="TSMBootstrap" context="" type="0" thread="1572" file="tsmediawizardcontrol.cpp:1039">
<![LOG[Failed to query Management Point locator]LOG]!><time="17:00:38.460+480" date="04-16-2021" component="TSMBootstrap" context="" type="3" thread="1572" file="tsmediawizardcontrol.cpp:1039">
<![LOG[Exiting TSMediaWizardControl::GetPolicy.]LOG]!><time="17:00:38.460+480" date="04-16-2021" component="TSMBootstrap" context="" type="0" thread="1572" file="tsmediawizardcontrol.cpp:1482">
<![LOG[pWelcomePage->m_pTSMediaWizardControl->GetPolicy(), HRESULT=80004005 (tsmediawelcomepage.cpp,304)]LOG]!><time="17:00:38.460+480" date="04-16-2021" component="TSMBootstrap" context="" type="0" thread="1572" file="tsmediawelcomepage.cpp:304">
<![LOG[Setting wizard error: An error occurred while retrieving policy for this computer  (0x80004005). For more information, contact your system administrator or helpdesk operator.]LOG]!><time="17:00:38.460+480" date="04-16-2021" component="TSMBootstrap" context="" type="0" thread="1476" file="tsmediawizardcontrol.cpp:1673">
<![LOG

[CindyP750]

This log file is from the 16th.  I was able to get this file off that particular pc that I tried reimaging.

[anyweb]

ok so to summarise when you pxe boot you cannot get policy is that your problem ? if not please add more details

[CindyP750]

So I use a bootable usb drive that has the .iso on it.  I do not do PXE boot.  it will get to the Welcome to the Task Sequence Wizard but then when I hit next it gives the error 0x80004005

[anyweb]

ok well one step at a time then, if you cannot get policy then either its a client issue, a network issue or  a server issue,

to rule out the server having an issue, check your component status logs in the Monitoring node of ConfigMgr for anything MP related

[CindyP750]

I was able to get the attached log file from a laptop I am trying to image.  If this is a network issue do you know how to fix that?

ccmsetup.log

[anyweb]

I'm happy to help but this is just the ccmsetup log from a client, it's nothing to do with attempting to image a computer, you need to first review the management point status on your site server, if and only if that is ok then move on to troubleshooting the clients

[CindyP750]

Thank you so much for your help.  

I found some Event ID's that I think are going to tell us more.  

The description for Event ID 9009 from source Microsoft-Windows-IIS-APPHOSTSVC cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

and

On 4/20/2021 2:52:13 PM, component SMS_MP_CONTROL_MANAGER on computer \\server\.COM reported:  MP Control Manager detected User Service is not responding to HTTP requests.  The http error is 500.

Possible cause: IIS service is not responding. 
Solution: Manually restart the W3SVC service.

and

Event ID 1284  An error occurred while trying to create the directory for the  architecture. 
 
 Error Information: 0x3 
 

 

[CindyP750]

I also think I found the file you were talking about.

Attaching.

 

SMSPXE.log