Reporting Installed Applications Version Issues

[Gareth]

Hi

 

I've had a look around on the forums and google but can't find anything related to my issue.

 

Currently I'm doing an audit of my companies AV (Symantec Endpoint)to make sure all PC's are up to date. When I run report ID 95 (Count of all instances of software registered with Add or Remove Programs), I get 3 different versions of SEP which I expected. One has a count of 44, another has 11, and the last 6. If I select "open the target" next to the one displaying 6 installs, it shows me all 61 installs, instead of just the 6 running that version. Same for the other two. This is obviously of no use because I still have no idea which PCs are running the old version.

 

Has anyone else encountered this issue and what did you do? Am I going to have to edit the SQL statement? Hope not, my SQL knowledge is non-existent.

 

Thanks

 

Gareth

[Eswar Koneti]

If I select "open the target" next to the one displaying 6 installs, it shows me all 61 installs, instead of just the 6 running that version. Same for the other two.

 

are there any duplicates or is that report showing all the computers with SEP installed successfully ? can you post the screen shot of the webreport ?

[Gareth]

are there any duplicates or is that report showing all the computers with SEP installed successfully ? can you post the screen shot of the webreport ?

 

No Duplicates. It's showing all PCs with SEP installed.

 

Here is a screen shot of when I run report ID 95

 

 

When I open the web report for the version with only 6 installs, I get this...

 

 

Note it is showing me all 61 installs of SEP, not just the 6 that I would expect to see in that web report...

 

Any ideas?

[Eswar Koneti]

No Duplicates. It's showing all PCs with SEP installed.

 

Here is a screen shot of when I run report ID 95

 

 

When I open the web report for the version with only 6 installs, I get this...

 

 

Note it is showing me all 61 installs of SEP, not just the 6 that I would expect to see in that web report...

 

Any ideas?

 

Unable to see the attached images here. There should be unique column which pulls all the computers to display in report.

[Gareth]

Unable to see the attached images here. There should be unique column which pulls all the computers to display in report.

Hmm, I'm not having any issues and I've also tested from another PC. Anyone else cant see them?

 

There is, but its combining all versions of SEP, not just the one I click on...