Remote Tools connection failed

[astx813]

As it says in the topic, I'm unable to remote control my client PCs using Start -> Remote Tools in the ConfigMgr console. I have narrowed it down to a firewall issue, and I made headway, but haven't had success yet. I know it is a firewall problem, because was able to connect when I disabled it. I re-enabled it and started poking holes, but haven't gotten through. I did manage to go from "Unable to contact host," to "Connection failed (0x8000ffff)."

 

Per the Windows TechNet entry Windows Firewall Settings for Configuration Manager Clients, I allowed the following:

• TCP port 135 open to the admin subnet
  
• TCP ports 2701-2702 open to IPs in my admin subnet
  
• The program C:\Windows\SysWOW64\RCAgent.exe
  
• Allowed Remote Desktop connections (via System Properties control panel)
  

 

I believe it was after opening port 135 that I started getting 0x8000ffff. Anyone know what I'm leaving out? Thanks.

[Eswar Koneti]

did you try this ? http://eskonr.com/2009/07/how-to-allow-smssccm-to-take-remote-control-though-firewall-in-on/

 

 

 

[astx813]

did you try this ? http://eskonr.com/2009/07/how-to-allow-smssccm-to-take-remote-control-though-firewall-in-on/

 

All I saw in your post was the suggestion to add exceptions for ports 2701-2702, which I mentioned I had done. And FWIW, the client is Windows 7.

[Packie]

are you able to check whether port 135 is open from admin's computer?

[Packie]

and check http://technet.microsoft.com/en-us/library/bb632618.aspx

particularly on #34. Configuration Manager Console -- > Client

and under the Notes section #Configuration Manager Remote Control Ports

 

if you able to query the port from admin's pc to client pc that should help