Distribution point stuck in "install pending" state

[JohnRingling]

good morning,

 

I would like to request assistance with an issue I am having with a software package built which is 1.7Gb in size. The package status indicates "install pending" in the state column and this for a couple of hours now.

The biggest package I have successfully pushed out was 700MB, and I push out software packages every week than are smaller than 250Mb.

Could my problem be related to the size of the package? If so, is there any work arounds?

My environement:

Windows Server 2003 service pack 2

SCCM 2007 R2 - Version: 4.00.6487.2000

quad-core AMD Opteron

2.20Ghz CPU

3.00Gb of RAM

total paging file size: 2046Mb

hardrive capacity 50Gb free space 18 Gb

 

Also please find attached a screen shot of my windows task manager.

 

Thank you for your help,

 

John

[Peter van der Woude]

Did you take a look at the distmgr.log?

[JohnRingling]

Did you take a look at the distmgr.log?

 

Thanks for the suggestion.

Here is a portion of it's log, it looks like it can't open an MSI file, however I wouldn't see why? Any ideas?

 

cannot open file C:\Packages\Adobe\Pro\9.4.2AIP\AcroPro.msi SMS_DISTRIBUTION_MANAGER 4/12/2011 8:29:43 AM 21364 (0x5374)

FileOpen failed; 0x80070005 SMS_DISTRIBUTION_MANAGER 4/12/2011 8:29:43 AM 21364 (0x5374)

CreateRdcFileSignatureW failed; 0x80070005 SMS_DISTRIBUTION_MANAGER 4/12/2011 8:29:43 AM 21364 (0x5374)

RDC:Failed to create RDC signatures for source C:\Packages\Adobe\Pro\9.4.2AIP for package S0100067 version 1. Error = 5 SMS_DISTRIBUTION_MANAGER 4/12/2011 8:29:43 AM 21364 (0x5374)

Failed to generate hash of package S0100067 SMS_DISTRIBUTION_MANAGER 4/12/2011 8:29:43 AM 21364 (0x5374)

 

Thanks

John

[Peter van der Woude]

AFAIK means Error 5 - Access Denied. Does the Site Server has full access to the location of the package (and the package itself)?

[JohnRingling]

Thank you Peter,

 

That fixed my error I was having. It turned out that the system account wasn't able to access the particular folder I had the software into, which is quite strange for the folder was just a subfolder located in my regular package location. The only thing that differed is that it is the AIP folder from Adobe updates, I will definitly remeber that lesson.

 

Once again thank you for your help,

 

John

[cal]

A new share was created and the system account has access to the share. I see the application in the shared folder and the data source is pointing to the correct directory. Below is part of the log from the distmgr.log.

 

CreatePackageSignature() called for Package HQ100077 with version 1 with source as \\corpnas02\software\DSL\Applications\Adobe Premiere CS5.5. KeepUnpackedSignature = 1

\\corpnas02\software\DSL\Applications\Adobe Premiere CS5.5 could not be located

RDC:Failed to create RDC signatures for source \\corpnas02\software\DSL\Applications\Adobe Premiere CS5.5 for package HQ100077 version 1. Error = 2

Failed to generate hash of package HQ100077

Package HQ100077 uses the source directory directly.

The source directory \\corpnas02\software\DSL\Applications\Adobe Premiere CS5.5 doesn't exist or the SMS service cannot access it, Win32 last error = 1808