office 2012 silent install issues

[infinity33594]

I need help,

 

I am trying to install Office 2010 via SCCM. I have built the office 2010 package and advertisement and when I assign it to a collection I show the client downloading the package with no issues and a pop-up notifies the client that the install will occuer in 5 min.

 

I watch the task manager and ccmexec process runs. After the client downloads the package task manager shows the setup.exe start for the office install but at that point it down not install office. The setup.exe just stays there.

 

I am trying a silent install and am using a office customization tool .msp file attached. I used basic settings (install key and organizational info)

 

**********************************************************************

I also used a config.xml for the customization of office seen here. The config.xml file is in teh root of teh \\servername\Office10\x86 folder on my share*************************************************************************

 

<Configuration Product="SingleImage">

 

<!-- <Display Level="none" CompletionNotice="yes" SuppressModal="yes" AcceptEula="no" /> -->

 

<!-- <Logging Type="standard" Path="%temp%" Template="Microsoft Office Single Image Setup(*).txt" /> -->

 

<!-- <USERNAME Value="Customer" /> -->

 

<!-- <COMPANYNAME Value="Burlington" /> -->

 

<!-- <INSTALLLOCATION Value="%programfiles%\Microsoft Office" /> -->

 

<!-- <LIS CACHEACTION="CacheOnly" /> -->

 

<!-- <LIS SOURCELIST="\\server1\share\Office;\\server2\share\Office" /> -->

 

<!-- <DistributionPoint Location="\\server\share\Office" /> -->

 

<!-- <OptionState Id="OptionID" State="absent" Children="force" /> -->

 

<!-- <Setting Id="Reboot" Value="IfNeeded" /> -->

 

<!-- <Command Path="%windir%\system32\msiexec.exe" Args="/i \\server\share\my.msi" QuietArg="/q" ChainPosition="after" Execute="install" /> -->

 

</Configuration>

 

 

 

*****************************************

the log output from the sccm client execmgr.log *********************************

 

<![LOG[software Distribution Site Settings for the client are missing from WMI.]LOG]!><time="12:35:46.584+240" date="08-09-2011" component="execmgr" context="" type="3" thread="1488" file="softdistpolicy.cpp:1312">

<![LOG[software distribution agent was enabled]LOG]!><time="12:36:36.389+240" date="08-09-2011" component="execmgr" context="" type="1" thread="3864" file="execreqmgr.cpp:5974">

<![LOG[Failed to instantiate UI Server {C2F23AE4-82D8-456F-A4AF-A2655D8CA726} with error 8000401a]LOG]!><time="03:21:03.659+240" date="08-11-2011" component="execmgr" context="" type="3" thread="1172" file="uieventgenerator.cpp:158">

<![LOG[Failed to instantiate UI Server 2 {E8425D59-451B-4978-A2AB-641470EB7C02} with error 8000401a]LOG]!><time="03:21:03.659+240" date="08-11-2011" component="execmgr" context="" type="3" thread="1172" file="uieventgenerator.cpp:216">

<![LOG[Failed to instantiate Updates UI Server {2D023958-73D0-4542-8AD6-9A507364F70E} with error 8000401a]LOG]!><time="03:21:03.659+240" date="08-11-2011" component="execmgr" context="" type="3" thread="1172" file="uieventgenerator.cpp:273">

<![LOG[Failed to instantiate VApp UI Server {00AAB372-0D6D-4976-B5F5-9BC7605E30BB} with error 0x8000401A]LOG]!><time="03:21:03.659+240" date="08-11-2011" component="execmgr" context="" type="3" thread="1172" file="uieventgenerator.cpp:332">

<![LOG[A user has logged on.]LOG]!><time="10:53:17.176+240" date="08-11-2011" component="execmgr" context="" type="1" thread="2280" file="execreqmgr.cpp:4522">

<![LOG[The logged on user is HS-C018-01\Administrator]LOG]!><time="10:53:17.207+240" date="08-11-2011" component="execmgr" context="" type="1" thread="2280" file="execreqmgr.cpp:4540">

<![LOG[The user has logged off.]LOG]!><time="10:53:37.193+240" date="08-11-2011" component="execmgr" context="" type="1" thread="1996" file="execreqmgr.cpp:4761">

<![LOG[Execution Manager timer has been fired.]LOG]!><time="10:54:37.274+240" date="08-11-2011" component="execmgr" context="" type="1" thread="692" file="execreqmgr.cpp:5188">

<![LOG[A user has logged on.]LOG]!><time="05:06:27.222+240" date="08-12-2011" component="execmgr" context="" type="1" thread="696" file="execreqmgr.cpp:4522">

<![LOG[The logged on user is BURLINGTON\administrator]LOG]!><time="05:06:27.238+240" date="08-12-2011" component="execmgr" context="" type="1" thread="696" file="execreqmgr.cpp:4540">

<![LOG[The user has logged off.]LOG]!><time="05:12:39.274+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2412" file="execreqmgr.cpp:4761">

<![LOG[A user has logged on.]LOG]!><time="05:16:10.943+240" date="08-12-2011" component="execmgr" context="" type="1" thread="324" file="execreqmgr.cpp:4522">

<![LOG[The logged on user is BURLINGTON\administrator]LOG]!><time="05:16:11.109+240" date="08-12-2011" component="execmgr" context="" type="1" thread="324" file="execreqmgr.cpp:4540">

<![LOG[Policy arrived for parent package BUR0000F program Microsoft Office 2010 x86]LOG]!><time="05:23:04.041+240" date="08-12-2011" component="execmgr" context="" type="1" thread="1864" file="execreqmgr.cpp:6456">

<![LOG[Raising event:

[sMS_CodePage(437), SMS_LocaleID(1033)]

instance of SoftDistProgramOfferReceivedEvent

{

AdvertisementId = "BUR2000C";

ClientID = "GUID:EE014D2B-0FA6-43DF-9585-560D60DF7A69";

DateTime = "20110812092304.041000+000";

MachineName = "HS-C018-01";

ProcessID = 156;

SiteCode = "BUR";

ThreadID = 1864;

};

]LOG]!><time="05:23:04.041+240" date="08-12-2011" component="execmgr" context="" type="1" thread="1864" file="event.cpp:525">

<![LOG[Requesting content from CAS for package BUR0000F version 1]LOG]!><time="05:23:04.265+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2792" file="contentaccesshelper.cpp:138">

<![LOG[successfully created a content request handle {89C39439-6B94-4776-A7C3-0944A47A893A} for the package BUR0000F version 1]LOG]!><time="05:23:04.376+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2792" file="contentaccesshelper.cpp:216">

<![LOG[Program Microsoft Office 2010 x86 change to state STATE_ADVANCED_DOWNLOAD content in progress]LOG]!><time="05:23:04.376+240" date="08-12-2011" component="execmgr" context="" type="2" thread="2792" file="executionrequest.cpp:3670">

<![LOG[Execution Request for package BUR0000F program Microsoft Office 2010 x86 state change from NotExist to AdvancedDownload]LOG]!><time="05:23:04.376+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2792" file="executionrequest.cpp:488">

<![LOG[Mandatory execution requested for program Microsoft Office 2010 x86 and advertisement BUR2000C]LOG]!><time="05:23:04.376+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2992" file="execreqmgr.cpp:3317">

<![LOG[Creating mandatory request for advert BUR2000C, program Microsoft Office 2010 x86, package BUR0000F]LOG]!><time="05:23:04.376+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2992" file="execreqmgr.cpp:3440">

<![LOG[Raising event:

[sMS_CodePage(437), SMS_LocaleID(1033)]

instance of SoftDistWaitingContentEvent

{

AdvertisementId = "BUR2000C";

ClientID = "GUID:EE014D2B-0FA6-43DF-9585-560D60DF7A69";

DateTime = "20110812092304.440000+000";

MachineName = "HS-C018-01";

PackageName = "BUR0000F";

PackageVersion = "1";

ProcessID = 156;

ProgramName = "Microsoft Office 2010 x86";

SiteCode = "BUR";

ThreadID = 2992;

};

]LOG]!><time="05:23:04.440+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2992" file="event.cpp:525">

<![LOG[successfully raised SoftDistWaitingContentEvent event for program Microsoft Office 2010 x86]LOG]!><time="05:23:04.440+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2992" file="executionrequest.cpp:2623">

<![LOG[Execution Request for package BUR0000F program Microsoft Office 2010 x86 state change from WaitingDependency to WaitingContent]LOG]!><time="05:23:04.440+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2992" file="executionrequest.cpp:488">

<![LOG[Content is available for program Microsoft Office 2010 x86.]LOG]!><time="05:27:12.910+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2780" file="executionrequest.cpp:4921">

<![LOG[CExecutionRequest::Overriding Service Windows as per policy.]LOG]!><time="05:27:12.910+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2780" file="executionrequest.cpp:3076">

<![LOG[Execution Request for package BUR0000F program Microsoft Office 2010 x86 state change from WaitingContent to NotifyExecution]LOG]!><time="05:27:12.910+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2780" file="executionrequest.cpp:488">

<![LOG[Notify user mandatory program Microsoft Office 2010 x86 is about to run]LOG]!><time="05:27:12.910+240" date="08-12-2011" component="execmgr" context="" type="1" thread="2780" file="executionrequest.cpp:3112">

<![LOG[Executing program x86\setup.exe in Admin context]LOG]!><time="05:32:13.260+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="executionrequest.cpp:3277">

<![LOG[Execution Manager timer has been fired.]LOG]!><time="05:32:13.275+240" date="08-12-2011" component="execmgr" context="" type="1" thread="1488" file="execreqmgr.cpp:5188">

<![LOG[Execution Request for package BUR0000F program Microsoft Office 2010 x86 state change from Running to NotifyExecution]LOG]!><time="05:32:13.275+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="executionrequest.cpp:488">

<![LOG[Checking content location C:\WINDOWS\system32\CCM\Cache\BUR0000F.1.System for use]LOG]!><time="05:32:13.354+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="executioncontext.cpp:1635">

<![LOG[successfully selected content location C:\WINDOWS\system32\CCM\Cache\BUR0000F.1.System]LOG]!><time="05:32:13.354+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="executioncontext.cpp:1703">

<![LOG[Executing program as a script]LOG]!><time="05:32:13.354+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="executionengine.cpp:103">

<![LOG[successfully prepared command line "C:\WINDOWS\system32\CCM\Cache\BUR0000F.1.System\x86\setup.exe"]LOG]!><time="05:32:13.354+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="scriptexecution.cpp:523">

<![LOG[Command line = "C:\WINDOWS\system32\CCM\Cache\BUR0000F.1.System\x86\setup.exe", Working Directory = C:\WINDOWS\system32\CCM\Cache\BUR0000F.1.System\]LOG]!><time="05:32:13.354+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="scriptexecution.cpp:284">

<![LOG[Created Process for the passed command line]LOG]!><time="05:32:13.401+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="scriptexecution.cpp:407">

<![LOG[Raising event:

[sMS_CodePage(437), SMS_LocaleID(1033)]

instance of SoftDistProgramStartedEvent

{

AdvertisementId = "BUR2000C";

ClientID = "GUID:EE014D2B-0FA6-43DF-9585-560D60DF7A69";

CommandLine = "\"C:\\WINDOWS\\system32\\CCM\\Cache\\BUR0000F.1.System\\x86\\setup.exe\"";

DateTime = "20110812093213.416000+000";

MachineName = "HS-C018-01";

PackageName = "BUR0000F";

ProcessID = 156;

ProgramName = "Microsoft Office 2010 x86";

SiteCode = "BUR";

ThreadID = 240;

UserContext = "NT AUTHORITY\\SYSTEM";

WorkingDirectory = "C:\\WINDOWS\\system32\\CCM\\Cache\\BUR0000F.1.System\\";

};

]LOG]!><time="05:32:13.416+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="event.cpp:525">

<![LOG[Raised Program Started Event for Ad:BUR2000C, Package:BUR0000F, Program: Microsoft Office 2010 x86]LOG]!><time="05:32:13.416+240" date="08-12-2011" component="execmgr" context="" type="1" thread="240" file="executioncontext.cpp:523">

<![LOG[Execution Manager timer has been fired.]LOG]!><time="05:34:25.436+240" date="08-12-2011" component="execmgr" context="" type="1" thread="1488" file="execreqmgr.cpp:5188">

 

 

 

What is the problem. Why won't office actuall install when sccm pulls the file downa dn the setup.exe runs on the workstation

 

Is it a permission issue that i'm not seeing here. I assume if SCCM can push the software to the client it should install. Maybe ther's comething in my config.xml or .msp file

 

PLEASE BE SPECIFIC IN YOUR SUGESSTIONS AS I AM VERY NEW TO SCCM. PLEASE DON'T ASSUME I KNOW WHAT YOU MAY BE SAYING IF YOUR GENERAL IN YOUR SUGGESTION.

 

 

Thanks

 

your humble IT guy

[Lucid]

Just tossing this out there since nobody has chimed in yet... Have you tried manually running things from a Command Prompt window to make sure you've got the needed command for your SCCM package? Typically I try to include the path to any transform or answer file when deploying an application - even when things say that you don't have to it helps prevent issues if there are multiple answers files and things like that...

 

And if you're new to packaging Office, make sure you've checked this out: http://www.appdeploy.com/packages/detail.asp?id=1802

 

Oh, and if possible you might try editing the title of your post to "2010" instead of "2012" in case others are just skipping over it...