New TS Error When Retrieving Policy 0x80004005

[tmiller_hockey]

Had a new error pop up today on a few systems to be imaged. This happens when trying to retrieve policy to display the assigned TS's.

 

Haven't see this one before.

[willisj318]

Your best option IMO is to look at the smsts.log file or the report to get a more detailed error message.

 

http://sccmguy.com/2011/03/29/where-is-the-smsts-log-located/ - I believe these paths to the smsts.log file are still the same in 2012.

[tmiller_hockey]

Having my techs grab the file for me.

[tmiller_hockey]

Here is the relevant portion of my smsts.log, what I notice is an error getting Client Identity. What in the world? LOL

 

[Getting MP time information]LOG]!><time="08:28:12.170+480" date="05-30-2012" component="TSPxe" context="" type="1" thread="1216" file="tsmediawizardcontrol.cpp:985">
<![LOG[set authenticator in transport]LOG]!><time="08:28:12.170+480" date="05-30-2012" component="TSPxe" context="" type="1" thread="1216" file="libsmsmessaging.cpp:7592">
<![LOG[Requesting client identity]LOG]!><time="08:28:12.248+480" date="05-30-2012" component="TSPxe" context="" type="1" thread="1216" file="libsmsmessaging.cpp:5615">
<![LOG[setting message signatures.]LOG]!><time="08:28:12.279+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1216" file="libsmsmessaging.cpp:1292">
<![LOG[setting the authenticator.]LOG]!><time="08:28:12.279+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1216" file="libsmsmessaging.cpp:1322">
<![LOG[CLibSMSMessageWinHttpTransport::Send: URL: TECH-SCCM1-MSV.forneyisd.net:80  CCM_POST /ccm_system/request]LOG]!><time="08:28:12.295+480" date="05-30-2012" component="TSPxe" context="" type="1" thread="1216" file="libsmsmessaging.cpp:8422">
<![LOG[Request was succesful.]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1216" file="libsmsmessaging.cpp:8758">
<![LOG[pNext != NULL, HRESULT=80004005 (e:\nts_sccm_release\sms\framework\osdmessaging\libsmsmessaging.cpp,1967)]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1216" file="libsmsmessaging.cpp:1967">
<![LOG[reply has no message header marker]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="3" thread="1216" file="libsmsmessaging.cpp:1967">
<![LOG[DoRequest (sReply, true), HRESULT=80004005 (e:\nts_sccm_release\sms\framework\osdmessaging\libsmsmessaging.cpp,5709)]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1216" file="libsmsmessaging.cpp:5709">
<![LOG[Failed to get client identity (80004005)]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="3" thread="1216" file="libsmsmessaging.cpp:6004">
<![LOG[ClientIdentity.RequestClientIdentity (), HRESULT=80004005 (e:\nts_sccm_release\sms\client\tasksequence\tsmbootstrap\tsmediawizardcontrol.cpp,1036)]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1216" file="tsmediawizardcontrol.cpp:1036">
<![LOG[failed to request for client]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="3" thread="1216" file="tsmediawizardcontrol.cpp:1036">
<![LOG[Exiting TSMediaWizardControl::GetPolicy.]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1216" file="tsmediawizardcontrol.cpp:1335">
<![LOG[pWelcomePage->m_pTSMediaWizardControl->GetPolicy(), HRESULT=80004005 (e:\nts_sccm_release\sms\client\tasksequence\tsmbootstrap\tsmediawelcomepage.cpp,303)]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1216" file="tsmediawelcomepage.cpp:303">
<![LOG[setting wizard error: An error occurred while retrieving policy for this computer  (0x80004005). For more information, contact your system administrator or helpdesk operator.]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1176" file="tsmediawizardcontrol.cpp:1504">
<![LOG[WelcomePage::OnWizardNext()]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1176" file="tsmediawelcomepage.cpp:340">
<![LOG[skipping Confirmation Page.]LOG]!><time="08:28:12.310+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1176" file="tsmediaconfirmationpage.cpp:170">
<![LOG[skipping Task Sequence Selection Page.]LOG]!><time="08:28:12.326+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1176" file="tsmediataskselectionpage.cpp:118">
<![LOG[skipping Variables Selection Page.]LOG]!><time="08:28:12.326+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1176" file="tsmediavariablesselectionpage.cpp:155">
<![LOG[skipping Resolve Progress Page.]LOG]!><time="08:28:12.326+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1176" file="tsmediaresolveprogresspage.cpp:96">
<![LOG[Activating Finish Page.]LOG]!><time="08:28:12.326+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1176" file="tsmediafinishpage.cpp:107">
<![LOG[initializing the countdown timer.]LOG]!><time="08:28:12.342+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1176" file="tsmediafinishpage.cpp:197">
<![LOG[Loading bitmap]LOG]!><time="08:28:12.342+480" date="05-30-2012" component="TSPxe" context="" type="1" thread="1176" file="tsmbootstrap.cpp:1065">
<![LOG[Executing command line: X:\WINDOWS\system32\cmd.exe /k]LOG]!><time="08:28:14.354+480" date="05-30-2012" component="TSBootShell" context="" type="1" thread="764" file="bootshell.cpp:761">
<![LOG[The command completed successfully.]LOG]!><time="08:28:14.370+480" date="05-30-2012" component="TSBootShell" context="" type="1" thread="764" file="bootshell.cpp:843">
<![LOG[successfully launched command shell.]LOG]!><time="08:28:14.370+480" date="05-30-2012" component="TSBootShell" context="" type="1" thread="764" file="bootshell.cpp:430">
<![LOG[suspending the countdown timer.]LOG]!><time="08:28:19.221+480" date="05-30-2012" component="TSPxe" context="" type="0" thread="1176" file="tsmediafinishpage.cpp:384">
<![LOG[Exiting task sequence wizard.]LOG]!><time="08:28:21.998+480" date="05-30-2012" component="TSPxe" context="" type="1" thread="1176" file="tsmediawizardcontrol.cpp:2278">
<![LOG[Exiting with return code 0x00000000]LOG]!><time="08:28:21.998+480" date="05-30-2012" component="TSPxe" context="" type="1" thread="1176" file="tsmbootstrap.cpp:1032">
<![LOG[Execution complete.]LOG]!><time="08:28:22.014+480" date="05-30-2012" component="TSBootShell" context="" type="1" thread="772" file="bootshell.cpp:616">
<![LOG[Finalizing logging from process 760]LOG]!><time="08:28:22.014+480" date="05-30-2012" component="TSBootShell" context="" type="1" thread="772" file="tslogging.cpp:1741">
<![LOG[Finalizing logs to root of first available drive]LOG]!><time="08:28:22.014+480" date="05-30-2012" component="TSBootShell" context="" type="1" thread="772" file="tslogging.cpp:1583">
<![LOG[LOGGING: Setting log directory to "D:\SMSTSLog".]LOG]!><time="08:28:22.653+480" date="05-30-2012" component="TSBootShell" context="" type="1" thread="772" file="tslogging.cpp:1808">

[dani3l]

At which step the error occours?