OSD Task Sequence Fails "An error occurred while retrieving policy for this computer"

[jwang16]

There is one computer has the problem. I tried removed the computer from the collection boot as unknown computer or manually add the computer with mac address. I tried pxe boot, I got no dhcp or proxy dhcp received error. If boot from bootCD or USB, It show "An error occurred while retrieving policy for this computer". Could you please give me more advices about it ?

 

Following are copies from smsts.log

 

<![LOG[ certificates are received from MP.]LOG]!><time="08:29:20.944+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="tsmediawizardcontrol.cpp:898">
<![LOG[set authenticator in transport]LOG]!><time="08:29:20.944+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="libsmsmessaging.cpp:7592">
<![LOG[Preparing Client Identity Request.]LOG]!><time="08:29:21.037+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tspolicy.cpp:570">
<![LOG[ Setting transport.]LOG]!><time="08:29:21.037+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tspolicy.cpp:573">
<![LOG[ Setting SourceID = 97597809-E143-4D69-9EAF-AEC7EBF2244F.]LOG]!><time="08:29:21.037+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tspolicy.cpp:577">
<![LOG[ Setting site code = PHS.]LOG]!><time="08:29:21.053+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tspolicy.cpp:582">
<![LOG[ Setting SMBIOS GUID = D0C23762-BD0C-5E14-4785-DBCEB769DDB0.]LOG]!><time="08:29:22.457+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tspolicy.cpp:606">
<![LOG[ Adding MAC Address 2C:76:8A:E0:66:46.]LOG]!><time="08:29:22.535+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tspolicy.cpp:625">
<![LOG[Executing Client Identity Request.]LOG]!><time="08:29:22.535+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tspolicy.cpp:633">
<![LOG[Requesting client identity]LOG]!><time="08:29:22.535+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="libsmsmessaging.cpp:5615">
<![LOG[setting message signatures.]LOG]!><time="08:29:22.582+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="libsmsmessaging.cpp:1292">
<![LOG[setting the authenticator.]LOG]!><time="08:29:22.582+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="libsmsmessaging.cpp:1322">
<![LOG[CLibSMSMessageWinHttpTransport::Send: URL: PS1.sd144.com:80 CCM_POST /ccm_system/request]LOG]!><time="08:29:22.598+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="libsmsmessaging.cpp:8422">
<![LOG[Error. Received 0x80072ee2 from WinHttpSendRequest.]LOG]!><time="08:29:43.642+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="libsmsmessaging.cpp:8689">
<![LOG[unknown host (gethostbyname failed)]LOG]!><time="08:29:57.994+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="libsmsmessaging.cpp:692">
<![LOG[hr, HRESULT=80072ee2 (e:\nts_sccm_release\sms\framework\osdmessaging\libsmsmessaging.cpp,8738)]LOG]!><time="08:29:57.994+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="libsmsmessaging.cpp:8738">
<![LOG[sending with winhttp failed; 80072ee2]LOG]!><time="08:29:57.994+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="libsmsmessaging.cpp:8738">
<![LOG[Will retry in 6 second(s)]LOG]!><time="08:29:57.994+480" date="09-05-2013" component="TSMBootstrap" context="" type="2" thread="2008" file="libsmsmessaging.cpp:1830">
<![LOG[Retrying...]LOG]!><time="08:30:04.515+480" date="09-05-2013" component="TSMBootstrap" context="" type="2" thread="2008" file="libsmsmessaging.cpp:1834">
<![LOG[CLibSMSMessageWinHttpTransport::Send: URL: PS1.sd144.com:80 CCM_POST /ccm_system/request]LOG]!><time="08:30:04.515+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="libsmsmessaging.cpp:8422">
<![LOG[Error. Received 0x80072ee2 from WinHttpSendRequest.]LOG]!><time="08:30:25.559+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="libsmsmessaging.cpp:8689">
<![LOG[unknown host (gethostbyname failed)]LOG]!><time="08:30:39.911+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="libsmsmessaging.cpp:692">
<![LOG[hr, HRESULT=80072ee2 (e:\nts_sccm_release\sms\framework\osdmessaging\libsmsmessaging.cpp,8738)]LOG]!><time="08:30:39.911+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="libsmsmessaging.cpp:8738">
<![LOG[sending with winhttp failed; 80072ee2]LOG]!><time="08:30:39.911+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="libsmsmessaging.cpp:8738">
<![LOG[Will retry in 10 second(s)]LOG]!><time="08:30:39.911+480" date="09-05-2013" component="TSMBootstrap" context="" type="2" thread="2008" file="libsmsmessaging.cpp:1830">
<![LOG[Retrying...]LOG]!><time="08:30:50.722+480" date="09-05-2013" component="TSMBootstrap" context="" type="2" thread="2008" file="libsmsmessaging.cpp:1834">
<![LOG[CLibSMSMessageWinHttpTransport::Send: URL: PS1.sd144.com:80 CCM_POST /ccm_system/request]LOG]!><time="08:30:50.722+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="libsmsmessaging.cpp:8422">
<![LOG[Error. Received 0x80072ee2 from WinHttpSendRequest.]LOG]!><time="08:31:11.766+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="libsmsmessaging.cpp:8689">
<![LOG[unknown host (gethostbyname failed)]LOG]!><time="08:31:26.119+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="libsmsmessaging.cpp:692">
<![LOG[hr, HRESULT=80072ee2 (e:\nts_sccm_release\sms\framework\osdmessaging\libsmsmessaging.cpp,8738)]LOG]!><time="08:31:26.119+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="libsmsmessaging.cpp:8738">
<![LOG[sending with winhttp failed; 80072ee2]LOG]!><time="08:31:26.119+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="libsmsmessaging.cpp:8738">
<![LOG[Will retry in 23 second(s)]LOG]!><time="08:31:26.119+480" date="09-05-2013" component="TSMBootstrap" context="" type="2" thread="2008" file="libsmsmessaging.cpp:1830">
<![LOG[Retrying...]LOG]!><time="08:31:49.285+480" date="09-05-2013" component="TSMBootstrap" context="" type="2" thread="2008" file="libsmsmessaging.cpp:1834">
<![LOG[CLibSMSMessageWinHttpTransport::Send: URL: PS1.sd144.com:80 CCM_POST /ccm_system/request]LOG]!><time="08:31:49.285+480" date="09-05-2013" component="TSMBootstrap" context="" type="1" thread="2008" file="libsmsmessaging.cpp:8422">
<![LOG[WinHttpReceiveResponse (hRequest, NULL), HRESULT=80072ee2 (e:\nts_sccm_release\sms\framework\osdmessaging\libsmsmessaging.cpp,8746)]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="libsmsmessaging.cpp:8746">
<![LOG[failed to receive response with winhttp; 80072ee2]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="libsmsmessaging.cpp:8746">
<![LOG[End of retries]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="2" thread="2008" file="libsmsmessaging.cpp:1818">
<![LOG[send (pReply, nReplySize), HRESULT=80072ee2 (e:\nts_sccm_release\sms\framework\osdmessaging\libsmsmessaging.cpp,1947)]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="libsmsmessaging.cpp:1947">
<![LOG[failed to send the request]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="libsmsmessaging.cpp:1947">
<![LOG[DoRequest (sReply, true), HRESULT=80072ee2 (e:\nts_sccm_release\sms\framework\osdmessaging\libsmsmessaging.cpp,5709)]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="libsmsmessaging.cpp:5709">
<![LOG[Failed to get client identity (80072ee2)]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="libsmsmessaging.cpp:6004">
<![LOG[oClientIdentity.RequestClientIdentity(), HRESULT=80072ee2 (e:\nts_sccm_release\sms\framework\tscore\tspolicy.cpp,635)]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tspolicy.cpp:635">
<![LOG[Failed to read client identity (Code 0x80072ee2)]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="3" thread="2008" file="tspolicy.cpp:635">
<![LOG[TS::Policy::GetClientIdentity (&httpTransport, sSiteCode.c_str(), sMediaGuid.c_str(), sClientGUID, sNetbiosName, bUnknown, sServerName, sServerRemoteName, sImportedClientIdentity), HRESULT=80072ee2 (e:\nts_sccm_release\sms\client\tasksequence\tsmbootstrap\tsmediawizardcontrol.cpp,932)]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tsmediawizardcontrol.cpp:932">
<![LOG[Exiting TSMediaWizardControl::GetPolicy.]LOG]!><time="08:34:56.953+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tsmediawizardcontrol.cpp:1335">
<![LOG[pWelcomePage->m_pTSMediaWizardControl->GetPolicy(), HRESULT=80072ee2 (e:\nts_sccm_release\sms\client\tasksequence\tsmbootstrap\tsmediawelcomepage.cpp,303)]LOG]!><time="08:34:56.968+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="2008" file="tsmediawelcomepage.cpp:303">
<![LOG[setting wizard error: An error occurred while retrieving policy for this computer (0x80072EE2). For more information, contact your system administrator or helpdesk operator.]LOG]!><time="08:34:56.968+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="1292" file="tsmediawizardcontrol.cpp:1504">
<![LOG[WelcomePage::OnWizardNext()]LOG]!><time="08:34:56.968+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="1292" file="tsmediawelcomepage.cpp:340">
<![LOG[skipping Confirmation Page.]LOG]!><time="08:34:56.968+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="1292" file="tsmediaconfirmationpage.cpp:170">
<![LOG[skipping Task Sequence Selection Page.]LOG]!><time="08:34:57.000+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="1292" file="tsmediataskselectionpage.cpp:118">
<![LOG[skipping Variables Selection Page.]LOG]!><time="08:34:57.000+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="1292" file="tsmediavariablesselectionpage.cpp:155">
<![LOG[skipping Resolve Progress Page.]LOG]!><time="08:34:57.015+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="1292" file="tsmediaresolveprogresspage.cpp:96">
<![LOG[Activating Finish Page.]LOG]!><time="08:34:57.015+480" date="09-05-2013" component="TSMBootstrap" context="" type="0" thread="1292" file="tsmediafinishpage.cpp:107">

[Canada Jack]

It's seem network issues. Next time, press F8 to get in command windows, run IPCONFIG to see it can get IP adress.

[bcunjak]

have you cleared out the pxe advertisements for that machine?

[jwang16]

It get the ip address when I use CD boot, but I can not ping the server.