kneesliding Posted November 25, 2013 Report post Posted November 25, 2013 Hi, is it possible to create a workflow based on which email adresse an incident was sent to? User sends mail to heldesk1@contoso.com - SCSM assigns ticket to support group based on email. Thanks, Peter Quote Share this post Link to post Share on other sites More sharing options...
0 kneesliding Posted November 25, 2013 Report post Posted November 25, 2013 Think I just worked it out myself, different Exchange connector using different Incident Templates. Dooh Quote Share this post Link to post Share on other sites More sharing options...
Hi,
is it possible to create a workflow based on which email adresse an incident was sent to?
User sends mail to heldesk1@contoso.com - SCSM assigns ticket to support group based on email.
Thanks,
Peter
Share this post
Link to post
Share on other sites