Need guidance in troubleshooting SCCM 2012 errors

[krazyq]

Hello everyone, I'm new here, my first post, so hopefully you guys have some mercy on me...

Let me explain from scratch where I'm coming from and what I need help with so you may understand where I'm coming from and why I need the help.

 

So over here we use SCCM 2012 integrated with Adaptiva.

I've been given a project to figure out why software or application updates fail.

 

My experience in IT is Tier 3 Helpdesk and Desktop Support. I have no coding experience, We work with Altiris right now and are slowly transitioning to SCCM.

I was on a temp project to diagnose software failures from with Altiris, which was a lot of fun, and there were only like 1-3 logs to look at, find an error code and kinda google around or see if it mentions in the log exactly what is going on. I worked with Adobe Reader, MS Lync 2013, and Java failures.

So i got a good hang of it, i'm no expert but I kinda had an idea of what I was doing.

 

So now I was given a project to figure out SCCM errors (updates that stall, fail, etc), find out what the errors mean.

Now i don't have access to the Deployment Console, I do have the config manager applet, i found a way to trigger the schedule ids remotely.

In our sccm package that's in windows/ccminstall we have a fullrecovery.cmd that does a clean up removal and a reinstallation, that usually fixes the issue, however they want me to really figure out why is it failing.

The main logs I was told to look at were the CTM, DTS, WUAHandler.

Now what I am really asking is that, is this something that I can do since I have no idea how this was configured or set up?

Would you guys be able to guide me if example, i'll give you an error for one of the failures that we see, and submit some logs and maybe you guys might be able to tell me where to go if I can even go there and take a look.

I have all the documentation but it barely makes any sense to me, I'm a hardware and light software tech. I would love to figure this out, I love fixing things.

Any advice will be greatly appreciated.

Thank you

[Chad.Kunz]

Hi Krazyq,

 

As an Adaptiva OneSite user, We'd be happy to offer to take a look at this for you to assist in your success in your new role. Please feel free to reach out to us offline at support@adaptiva.com, and either myself, or one of our support engineers, will follow up with you on what we will need to get started.

 

Thanks,

 

Chad Kunz

Senior Solution Architect, Adaptiva

[anyweb]

Hello everyone, I'm new here, my first post, so hopefully you guys have some mercy on me...

I've been given a project to figure out why software or application updates fail.

 

Would you guys be able to guide me if example, i'll give you an error for one of the failures that we see, and submit some logs and maybe you guys might be able to tell me where to go if I can even go there and take a look.

Any advice will be greatly appreciated.

Thank you

 

you came to the right place, the best way to troubleshoot it is via the logs use CMTRACE.exe to view the logs as the problems will show themselves much easier

feel free to post the logs here and we can take a look.